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Banking Training Courses in Toronto, ON

Bay Street Banking Academy, Toronto:
Located in the heart of Old Town Toronto, Ontario, Bay Street Banking Academy is an innovative career training college focused on banking. We provide a Retail Bank Teller Customer Service Representative program. This intensive 36-hour program is geared towards giving students the necessary skills to succeed in their entry to the banking industry. Students can avail of evening & weekend study options.

Email: Contact us here     ( or request a callback ).

Retail Bank Teller Customer Service Representative Course:
Duration: 36 hours
The Retail Bank Teller Customer Service Representative program is geared towards providing students with the necessary skills to succeed as a Retail Bank Teller Customer Service Representative in the banking industry. 

Study options include:
- Evening Classes (two 3-hour classes x 6 weeks)
- Weekend Clases (Saturdays, 6 weeks x 6-hour classes)

Program Modules include:
- Banking Industry Orientation
- Banking Business Structure
- Retail Banking Teller-CSR Role
- Code of Ethics
- Communication Skills
- Customer Service Excellence
- Customer Interaction
- Customer Interview and Needs Analysis
- Customer Problem Resolution
- Retail Banking Products
- Retail Banking Products Sales Skills
- Deposit and Withdrawals
- Cash and Cheque Handling
- Bill Payments
- Credit Cards and Lines of Credit
- Drafts, Money Orders, Traveller's Cheques, Wires and Cables
- Foreign Currency Transactions
- Deposit Insurance
- Compliance, Anti-Money Laundering
- Fraud Prevention
- Robbery Prevention and Awareness

Email: Contact Us

Request a Callback

Address: 4950 Yonge Street, Unit C34, M2N 6K1, Toronto, Ontario , Canada