
How many people can I
book for and for how long?
1. Unless it says otherwise on the hostel's or
hotel's individual description page, you can
only book for a maximum of 7 nights and for 10
people in any one booking. Many hostels and
hotels welcome you to you stay much longer.
What happens with the
booking deposit?
1. On making a reservation (booking), you will
pay a non-refundable deposit (being a fixed
percentage, USUALLY 10% or 15%, of the total
value of your reservation) together with a flat
reservation fee (USUALLY USD$2.00 per
reservation).
2. This will not be refunded to you on arrival
at the hostel.
3. The remaining 85 or 90% (depending on the
specific property) is due to the hostel or
hotel on your arrival.
4. DEPOSITS ARE NON REFUNDABLE. The deposit and
booking fee is strictly non-refundable, as per
the terms and conditions you tick to agree to
on booking.
If I dont have a
credit card can I still book a
hostel/hotel?
The system also accepts Solo, Switch, JCB and
Laser debit cards. Our booking system operates
an online booking service only and requires you
to submit a valid credit card or debit card
number in order to secure your booking. If you
dont have a credit card but have been given
permission to use a friends or family members
card to book - thats ok. Booking with a debit
card is slightly different than booking with a
credit card. You need to contact the property
to reconfirm your booking 24 hours before
arrival. If you do not arrive by 12pm on your
check in date the hostel can cancel your
booking.
Does the name on the
credit card have to be the same as the name on
the Reservation?
1. No! If you dont have a credit card but have
been given permission to use a friends or
family members card to book - thats ok.
2. So the name on the credit card can be
different to the name on the reservation.
Is my credit card
safe?
Yes! This booking system uses Verisign, the
world leader in Internet security. All
information is encrypted online and transferred
securely direct to the hostel.
If I am getting a
credit card error while I am booking or waiting
for my confirmation, what can I do?
If you are receiving an error, here are some
potential reasons why.
1. There may be insufficient funds to cover the
transaction being booked.
2. You may not have filled out all the
information fields requested.
Can I book over the
telephone or by email?
No! This booking system operates an online
booking service ONLY. We do not offer a
reservation service via the telephone or by
email.
Do I need to be a
member to use your site or stay at one of your
hostels?
1. No, you do not need to be a member of any
Youth Hostel organisation to stay at any of the
hostels listed.
2. You do need to book in advance and have your
booking reference with you on check- in at the
hostel.
Do I have to book in
advance?
We always recommend that you book your
accommodation and other services well in
advance to avoid disappointment! Allocation
sells very quickly especially in High
Season. Every effort is made to ensure the accommodation provider processes your bookings correctly.
Can you check
availability for me?
1. The online availability that you see is
uploaded by each individual property.
2. This booking system has no control over this
availability as it is the direct responsibility
of the hostels.
3. We are an online company that provide the
technology for hostels to sell their beds
online.
4. So to check availability you must do so
yourself online. Enter the dates that you need
and the number of people and you will see all
the properties with availability for the dates
of your query.
Can you give me
directions and contact details of a hostel
before I book?
1. Each hostel has its own unique page on the
site, this is their microsite.
2. This page will give you a description of the
hostel, where its located and the hostel
facilities.
3. As we are an online booking service we do
not provide you with telephone number, email
address or website details until you have made
your reservation.
4. Once you have made your reservation you will
be able to view full contact details and
directions to the property booked on your
booking confirmation.
I have not received my
confirmation, what can I do?
1. Once you click the Confirm button it
should only take up to 1 minute to receive
confirmation of your booking on screen.
2. We then send you a booking confirmation
email with your booking details. Its important
that you enter the correct email address if you
dont you wont receive the email.
3. Please note that due to the nature of the
internet and individual email servers that
sometimes emails will not be received. It may
arise that your spam filter or junk mail filter
is set very high, and blocks the booking
confirmation email. It is helpful to first
check your spam/junk mail box in your email
account. If you require re-confirmation of your
booking please Contact
us.
Cancellations: What
happens if I want to cancel my
booking?
1. You may cancel your booking up to
twenty-four (24) hours before arrival. You must
do so directly with the relevant accommodation
provider (hostel / hotel). Contact details for
the hostel / hotel are on the booking
confirmation receipt.
2. In the event of a cancellation, the booking
fee and deposit are non-refundable. You must
cancel at least 24 hours before your arrival as
failure to do so can result in your card being
charged for the first nights stay.
3. Learn4Good.com and Web Reservations
International do not accept responsibility for
cancellations by you or by the accommodation
provider regardless of the circumstances in
which the cancellation is made.
What if I need to amend
my reservation (booking)?
1. You must contact the hostel directly to see
if they can amend your reservation.
2. You may need to cancel your reservation and
rebook online. The booking fee and deposit are
non refundable. Contact details for the hostel
are on the booking confirmation.
I have just noticed on
my confirmation that my book-in day is the same
as my leaving day, how can this be?
If you make a booking for 1 day only the date
on your booking will be the day of your arrival
only. The confirmation only shows the dates
reserved and not the check out date.
I am an older traveller will I still be
able to book one of the hostels
online?
1. If a hostel has any age limits it should
specify this on its hostel page (or
microsite).
2. All the information on the hostels microsite
is uploaded by the hostel themselves and should
be accurate and up to date. It is the hostels
responsibility to ensure that all the
information is correct.
What happens if I dont show up and
havent contacted the hostel?
In the event of a no show the hostel will
charge your card for the first nights stay and
cancel any remaining nights booked. The deposit
and booking fee are non refundable.
Can you send me a brochure?
1. All the information we have about the
property is displayed!
2. Each hostel has its own page or microsite.
All the information you need will be on these
pages.
3. At the top of the page there are 4 photos
uploaded by the hostel to give you an indicator
as to what their property is like. The pictures
of the rooms will not necessarily be the rooms
that you will be staying in on your arrival.
4. The hostel will have a description of their
property and the facilities they have.
5. The information displayed here is uploaded
by each hostel.
6. It is up to each hostel to ensure that all
the information here is correct. The hostel
also uploads its own rates and availability.