| Job Description & How to Apply Below | |
| • Prepares him/herself on appointment customers for the following day with APAS / ISPA print out. • Meets and greets customer according to BMW standard. • Carrying out service reception at the car for all Service bookings. • Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer. • Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval. • Recording all customer details and ensuring all details entered in the computer system are correct. • Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards. • Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs. • Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.) • Ensures mobility of customer after finalizing the service advise process. • Proper follow-up with workshop to ensure repairs are completed and deadlines met in time. • Advising customer on the progress of vehicle repairs. • Ensuring all repairs are carried out (as per BMW standards) and if not, then valid reason are given to the customer. • Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer. • Monitoring and ensuring that all campaigns are completed for each job card opened. • Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up. • Handover the vehicle personally to the customer. • Ensuring the work quality based on QMA guidelines for repair quality. • Following the QMA procedure and guidelines. • Working flexible hours depending on the workload. | |
| Position Requirements | |
| Skills / Industry Qualifications Required: | Adaptability Continuous Learning Communication Organizational and Environmental Awareness Networking / Relationship Building Conflict Management Stewardship of Resources Risk Management Stress Management Influence Initiative Team Leadership Change Leadership Customer Focus Developing Others |
| Education Level Required: | Tech School |
| Experience Required to qualify for consideration: | 3 to 4 Years |
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