|Job Description & How to Apply Below|
|Stream Global Services- *Great Opportunity*Big Rewards|
We are hiring now and have immediate open positions for Customer Support agents!
Position: Agent/ Customer Support
* Language Fluency Required: English
*Available to work from 2pm to 11pm - Mondays to Sundays.
***Location to apply: City Center Tiradentes 22 Santo Domingo, Dominican Republic or
Zona Franca de San Isidro Carretera San Isidro
Santo Domingo, Dominican Republic
Please call (809) 476 1615 for more information or contact us by email using the Apply Online Box below.
Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service. Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
Typically would not have sales goals/quotas.
-Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
-Work requires some judgment but is performed primarily according to standard procedures with close supervision
-Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
-May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
-Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
-Deliver and exceed customer-specified service levels for handle time.
-Learn, understand, retain and regularly update and demonstrate product/process knowledge.
-Track, document and retrieve information in call tracking database.
|Skills / Industry Qualifications Required:||Excellent English level (written and spoken).|
Available to work from 2pm to 11pm - Mondays to Sundays.
Availability to work in San Isidro.
Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs.
Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
Ability to work in a time critical environment.
Ability to navigate a computerized data entry system or other relevant systems
Ability to be flexible and quickly adapt to changing business needs and processes.
Ability and willingness to provide pre-sales support.
Ability to promote and sell products or services.
Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
High school diploma with a minimum of 0-1year customer service experience in a call center environment.
***Equivalent education or experience may be substituted for any of the above.
|Required Language Skills:|
|Education Level Required:||High School|
|Experience Required to qualify for consideration:||1 to 2 Years|
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