| Job Description & How to Apply Below | |
 Salary: 19000euro / yearRelocation package Position type: on a 6 month contract basis The call centre agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Answering calls in relation to: Sample product requests General information on products Placing a telephone order (entering order on line) Order leadtimes Order status Goods not matching original order Shipping issues (tracing orders; returns pick up etc.) Finance queries (processing payments, invoice / statement queries) Upselling mail orders Responding to faxes and letters from customers Translation and proofing Data input of mail orders Any other duties/projects as directed by management Please note: All candidates must have valid work permit until march 2013 – these positions are night shift (1am to 9am)– to cover the japanese time difference. | |
| Position Requirements | |
| Skills / Industry Qualifications Required: | Fluent in Japanese and English |
| Education Level Required: | High School |
| Contact Information | |
| Contact Name: | ESFAB Specialist Recruitment |
| Preferred method of contact: | E-mail via Apply Online Box (below when logged in) |
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