Register Here to Apply for Jobs or Post Jobs. X
Career Development

Zip Code:
Subject:
Level:

Job Opening
Share
Company/Business: Aspire Global
Job Title:Finnish Customer Support Agent
Job Location: Sliema - Malta
Employment Areas:
  • Gaming (Online Gaming)
  • Customer Service (Call Center, Customer Service Rep, Web Support)
Employment Type:Full Time
Posted:2014-10-22
Job Description & How to Apply Below
Aspire Global offers its employees a unique blend of an informal work environment and a corporate culture that encourages personal empowerment. Our employees are guaranteed a high level of job satisfaction, career opportunities, and flexible hours in a fast-growing and challenging industry.

Job Description Summary

• In/outbound Chat/Telephone/Email based Customer Support, Sales and Service – Highly Target driven role at the highest service level within the I-gaming industry.
• First line of contact for online players, maintaining Service Level Agreement, ensuring Player satisfaction, handling of all general enquiries, troubleshooting experts, providing technical support, first contact resolution.
• Focusing on pro-active conversion, up-sales, cross sales, product pitching and retention of players.
• Performing towards set Market targets / KPIs with performance results at the forefront.

Core Tasks & Responsibilities
• Work in strict accordance to set Sales targets and KPIs and maintain departmental & company SLA’s.
• Determine accurate product needs in order to up-sell and cross-sell.
• Provide market feedback and market native opinions.
• Adopt, Maintain and promote the Company Values without exception.

Interpersonal Skills & Personal Capabilities
• Ability to work efficiently in fast paced environment to meet targets / KPIs.
• Ability to multi-task (handling of multiple chats concurrently).
• Be accomplished typists (minimum 35 words per minute).
• Strong communicator as well as capable problem-solver.
• Organized, detail oriented, professional, courteous and self-motivated.
• Confident, knowledgeable and expertise in our products and the I-gaming industry.
• Comfortable working with figures and strong understanding of Mathematics.
• Handles customer’s queries in the best interest of both the company and the customer.
• Sales driven mind-set & approach to role and self-motivated when working towards reaching targets.
• Responsible, able to work unsupervised.
• Team Player.
• Adaptable (to a dynamic environment), initiative, and work well under pressure.
Position Requirements
Skills / Industry Qualifications Required:
• Must be Native in FINNISH
• Excellent English oral and written skills.
• Chat experience a plus!
• Sales Experience a huge advantage
• Must be proficient in Windows Office Programs and Internet related applications such as E-Mail clients, chat system and web browsers.
Required Language Skills:
  • English - Very good
  • Finnish - Very good
Education Level Required: College
Contact Information
Contact Name:Aspire Global
Preferred method of contact:E-mail via Apply Online Box (below when logged in)
Apply for this Job Here
You must be logged in as a registered jobseeker in order to apply to this job posting. Log in using the fields below, or Register Here if you do not already have a (Free) jobseeker account.


How this Free Jobsite works - How to apply for a job or different jobs:
- When you Register (if you have not already done so), you will be asked to confirm your registration via your email address inbox.
- Once registered, you can directly apply for a job via this area of any job posting page (below the job description).
- Once registered, you may also enter & save CV / Resume details into the optional Resume summary format (This default format is easy for companies to read & is submitted as part of your application to a company).
- Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files (when within the size limits) as part of your application on any job page. These are submitted as part of your application for that job once you click the Apply button (They are not stored on this jobsite).
- You must write a required introduction / cover letter in the application box. Your introduction / cover letter, your default Resume summary (if you have entered one), your contact details (those entered on your profile page) and/or your own attached files are submitted as part of your application once you click Apply.
- Once you click Apply, it is solely the responsibility and decision of the company / employer you applied to on whether or how they accept, review, process and respond to that application.
- We wish you Good luck with your application and job search!
Advanced Job Search - Find More Jobs for Your Skills