Register Here to Apply for Jobs or Post Jobs. X
Career Development

Zip Code:

Job Opening
Company: Aspire Global
Job Title:Finnish Customer Support Agent
Job Location: Sliema - Malta
Employment Areas:
  • Gaming (Online Gaming)
  • Customer Service (Call Center, Customer Service Rep, Web Support)
Employment Type:Full Time
Job Description & How to Apply Below
Aspire Global offers its employees a unique blend of an informal work environment and a corporate culture that encourages personal empowerment. Our employees are guaranteed a high level of job satisfaction, career opportunities, and flexible hours in a fast-growing and challenging industry.

Job Description Summary

• In/outbound Chat/Telephone/Email based Customer Support, Sales and Service – Highly Target driven role at the highest service level within the I-gaming industry.
• First line of contact for online players, maintaining Service Level Agreement, ensuring Player satisfaction, handling of all general enquiries, troubleshooting experts, providing technical support, first contact resolution.
• Focusing on pro-active conversion, up-sales, cross sales, product pitching and retention of players.
• Performing towards set Market targets / KPIs with performance results at the forefront.

Core Tasks & Responsibilities
• Work in strict accordance to set Sales targets and KPIs and maintain departmental & company SLA’s.
• Determine accurate product needs in order to up-sell and cross-sell.
• Provide market feedback and market native opinions.
• Adopt, Maintain and promote the Company Values without exception.

Interpersonal Skills & Personal Capabilities
• Ability to work efficiently in fast paced environment to meet targets / KPIs.
• Ability to multi-task (handling of multiple chats concurrently).
• Be accomplished typists (minimum 35 words per minute).
• Strong communicator as well as capable problem-solver.
• Organized, detail oriented, professional, courteous and self-motivated.
• Confident, knowledgeable and expertise in our products and the I-gaming industry.
• Comfortable working with figures and strong understanding of Mathematics.
• Handles customer’s queries in the best interest of both the company and the customer.
• Sales driven mind-set & approach to role and self-motivated when working towards reaching targets.
• Responsible, able to work unsupervised.
• Team Player.
• Adaptable (to a dynamic environment), initiative, and work well under pressure.
Position Requirements
Skills / Industry Qualifications Required:
• Must be Native in FINNISH
• Excellent English oral and written skills.
• Chat experience a plus!
• Sales Experience a huge advantage
• Must be proficient in Windows Office Programs and Internet related applications such as E-Mail clients, chat system and web browsers.
Required Language Skills:
  • English - Very good
  • Finnish - Very good
Education Level Required: College
Contact Information
Contact Name:Aspire Global
Preferred method of contact:E-mail via Apply Online Box (below when logged in)
Apply for this Job Here
You must be logged in as a registered jobseeker in order to apply to this job posting. Log in using the fields below, or Register Here if you do not already have a (Free) jobseeker account.

How this Free Jobsite works - How to apply for a job or different jobs:
- When you Register (if you have not already done so), you will be asked to confirm your registration via your email address inbox.
- Once registered, you can directly apply for a job via this same area of the web page (below any job posting).
- Once registered, you are also free to enter a CV / Resume summary into the default Resume summary format (which is easy to read & sent as part of your application to a company).
- Alternatively or additionally, you may attach your own original Resume document and 2 other supporting files (when within the size limits) as part of your application on any job page.
- You also write an introduction / cover letter in the application box. Your default Resume summary (if you have entered one) and/or your own attached files are sent directly to the employer's email address, along with your introduction, and your contact details (from your profile page).
- We wish you Good luck with your application and job search!
Advanced Job Search - Find More Jobs for Your Skills