|Objective and Resume Summary|
|Energetic, accomplished professional with more than four years of employment and two years in management and accounting experience, customer care and field research. Reputation for effective team management, quality administration and strong organizational techniques. Detail oriented with excellent written /oral communication skills to establish strong relationships and succeed with fast paced resource constrained environments. Possess outstanding analytical capabilities and demonstrated talent to provide comprehensive support, solid multi tasking and time management skills.|
|My Key Skills:||Computer proficiencies: |
Microsoft Windows 3.11/95/98/ME/NT/2000/CE 3.0, Palm OS,
Microsoft Windows Mobile 6.0 OS,
Microsoft Customer Relationship Management (CRM) applications
TalkwyzPro finance reconciliation applications
Marketing and Sales
Stock exchange market study
|Education History, Qualifications & other additional information|
|Level of Education:||Bachelor|
|Bachelor of International Business,|
Makerere University Business School
Kampala Uganda (2008)
Uganda Advanced Certificate of Education
Ntinda View College
Kampala Uganda (2004)
Uganda Certificate of Education
Kiira College Butiki
|Work History & Experience|
|Years of Work Experience:||3 to 4 Years|
|Telesales supervisor 2010 WARID TELECOM UGANDA Supervise the sales of preferred numbers, air time sales and mobile phones and other merchandise offered by the company to the market. Was to requisition stock from the ware house when depleted and made sure there is a balance substantial enough to serve customers at all times. I was in charge of reconciling stock with the finance department at all times and in due course reconcile stock received and made sure that there was always a balance in the received stock and the funds remitted to the finance department. Was entrusted with running weekly and the monthly reports to evaluate the performance of the team and of which one role was to make sure that all sales made the previous week are beaten and the targets rising on a weekly rate. Was in charge of evaluating training needs for each team member and offered advice where need be to improve personal and team performance and later referred the members in need of performance enhancement to the training team. Was in charge of reconciling stock with finance to meet the day to day cash receipts on behalf of the telesales team. Was in charge of generating reports and process the telesales team commission by the closure of each month. Was in charge of availing stock at the closure of each month for stock taking to substantiate the available stock and calculate the receipts and sales balance by finance. Was in charge of daily, weekly and monthly cash remittances to finance in compliance with the sold of stock by the telesales team to customers. Was in charge of availing data to the telesales team to get new customers on board and input data of new customers for referral by business analysis, IT and finance. This increased the data sales from 15% to20% |
Customer Care Advisor 2009 WARID TELECOM UGANDA Provide customers with advice pertaining company products and services whilst computing data for company statistics and reference for decision making and meeting company set targets both quantitatively and qualitatively for the Africa award winning customer care company of the year. Created a weekly and monthly self evaluation kit for colleagues providing up to date company products and services and their dynamics of operation that saw an improvement in the qualitative performance of services offered to maintain the 100% customer care service and as well saw the improvement in the aptitude test performance. Created a “Money market “ which provided the daily currency exchange rates for the different currencies against the home currency that provided information for trading customers and colleagues as well.
Sales Executive 2008-2009 BEST BRANDS UGANDA LIMITED In charge of distributing wines and spirits to customers and clientele. In charge of bringing new accounts aboard for the distribution of best brands wines and spirits and increase the consumption base. Follow up no new leads and new accounts creations. Follow up on payments and account receivables from pending accounts receivables and pushing of sales through bigger than the standing sales. Creating new ideas and new ways of promoting and show casing best brands products hence creating brand recognition.
Manager/ Financial Controller/ Supervisor 2007 - 2008 BAR EL GAZEL Tendered office and administrative advice to the proprietor and managed the day to day running and supervision of business with all facets of accounting and financial activities providing accurate and timely processing of accounts payable / receivable, payroll, income tax preparation, book keeping and general accounting functions. Identified and resolved discrepancies. Slashed operating costs by at least 40% and was able to increase the company profits by more than 50% that helped reconcile earlier company losses.
Research Assistant 2007 HELIKA UGANDA LIMITED collected and evaluated data that was to be used in technological advancement for telecommunication market entry for voip and wimax services. Created a bench mark for internet connection services offered in Uganda.
Research Assistant 2006 RESEARCH INTERNATIONAL UGANDA data evaluation on consumptions of beverages.