| Objective and Resume Summary | |
| Dear Sir/Madam, I am interested in taking up the position of Customer Service Advisor within your company; therefore I have enclosed my C.V as instructed for your attention. Throughout my career I have thrived on customer service I am able to understand and find customer needs and go the extra mile at every opportunity, I am able to communicate with all clients and resolve their queries by listening, in their attendance, telephone and email I am able to confidently provide any administration support that is required. I am also looking forward to any challenges and producing great results. I am hard working. Furthermore I am the type of person that does what it takes to get the job done, ensuring the highest levels of accuracy and attention to detail. My flexibility and ability to learn quickly allow me to able to work efficiently in a team. May I take this opportunity to thank you for considering my CV and I look forward to hearing from you. Yours Faithfully (Entry removed to protect privacy) Singh (Entry removed to protect privacy) | |
| My Key Skills: | Microsoft Office Retail Banking Sales Through Service Cross Sales Upselling Fact Finding Customer service Marketing Batch Production Telephony Creating Rota's and time tables Cash flow charts Stat Training Cash Counting Lead Generation Adminstration |
| Education History, Qualifications & other additional information | |
| Level of Education: | High School |
| Qualifications - (Entry removed to protect privacy) S (Entry removed to protect privacy) Course Title: Speed Awareness Qualification: Certification Exam or course type: In-class and in-car training Establishment: Staffordshire County Council Year of completion: 2007 Course Title: Pass Plus Qualification: Certification Exam or course type: Pass Plus further driver training Establishment: Springfield Motoring School Year of completion: 2007 Course Title: Mathematics Qualification: High School or equivalent Exam or course type: GSCE Grade: D Year of completion: 2006 Course Title: English Literature Qualification: High School or equivalent Exam or course type: GCSE Grade: C Year of completion: 2005 Course Title: English Language Qualification: High School or equivalent Exam or course type: GCSE Grade: D Year of completion: 2005 Course Title: Biology Qualification: High School or equivalent Exam or course type: GSCE Grade: C Year of completion: 2005 Course Title: Chemistry Qualification: High School or equivalent Exam or course type: GSCE Grade: D Year of completion: 2005 Course Title: Physics Qualification: High School or equivalent Exam or course type: GSCE Grade: C Year of completion: 2005 Course Title: Spanish Qualification: High School or equivalent Exam or course type: GSCE Grade: C Year of completion: 2005 Course Title: Business Studies Qualification: High School or equivalent Exam or course type: GSCE Grade: D Year of completion: 2005 Course Title: Religious Education Qualification: High School or equivalent Exam or course type: GSCE Grade: B Year of completion: 2005 Course Title: ICT Qualification: High School or equivalent Exam or course type: GNVQ Grade: C C C C Year of completion: 2005 | |
| Work History & Experience | |
| Years of Work Experience: | 3 to 4 Years |
| As a CSA for Halifax Bank, I regard myself as the face of Halifax. My role is to provide a friendly, efficient and accurate service. As well as dealing with customer’s enquiries; I conduct daily cash transactions drafting banker’s cheques, sending CHAPs payments, Faster and International Payments and actively preventing fraudulent transactions. I have also in the past undertaken a more backoffice role, which involves issuing cash to cashiers, cashing up immediate deposit machines, reloading and balancing ATMs and the reconciliation and overlooking of ‘Non-Personnel Accounts’. Sales are an essential part of the role; I do this by conducting a fact finding interview with a customer looking for opportunities to fulfil any unstated needs as well as the stated need. As a savings advisor I must also refer customers to other members of the branch team e.g. Financial Consultants and Mortgage Advisors for on spec business or book appointments where appropriate I have consistently utilised the One Team Ethos by meeting the banking needs of my clients, thusly successfully converting appointments to business and so achieving and going beyond my target. Quintessentially, in any of the above, good customer satisfaction is key. Customer Service is measured by ‘Net Promoter Score (NPS)’ one of the toughest measuring scales ever used in any of my roles. Welcoming this challenge, I treat each customer fairly, as individuals and go beyond their expectations. As a result, I have frequently managed to achieve the maximum score possible on my individual rating for NPS. Dominos Pizza June 2009 – February 2010 Assistant Store Manager I initially started as a “Manager in Training” at the Worcester branch. At this store, I learned the operations, necessary procedures and taking examples of managerial tasks. The weekly T/O for the store was £25,000. When I proficient I was eventually to become Assistant Manager of the new Bromsgrove branch. I then completed my training at the Evesham branch and became their acting Assistant Manager. It was here that I achieved my 5 Star Operations Evaluation Report. I conducted re-training of the staff to improve product and service quality and recruitment of new staff for both operations and marketing were my sole responsibility. I also assisted the store manager in creating promotions and special offers in relation to the marketing done by my team. After extensive cleaning, training and marketing, the T/O for this store was raised from £5,000 to £11,000 on average per week. I learned and achieved a lot in a short amount of time; the new store opening in Bromsgrove was now a very welcome challenge. The joy of this opening a new store was being able to work with a clean slate as well as bringing about the successful things I had done in previous stores. The pre-opening marketing done in Bromsgrove will be remembered for a good while. The store’s T/O is £20,000 per week on average. I have learned to undertake in general management duties such as; delegating tasks accordingly and arranging floor/game plans. I have also passed my Basic Managers course which allowed me to speak to other managers, exchanging techniques in stock counting and control of labour costs. Once again I excelled in customer service, even the current CSRs benefited from my experience. I introduced a new complaints system which was put into place allowing for smoother operation particularly at busier periods. Ranglee Bridal September 2007 – June 2009 Sales/Service Advisor Ranglee Bridal is a bridal shop opened by my mother and sister, where I took a casual interest. Using my skills acquired by experience at previous workplaces I always strived to make a warm and welcome environment. I also created packages for jewellery and clothes to suit budgets as well as actively suggestive selling where possible. I also conducted some admin work such as booking customers in for Mendhi (Henna) trials, facials, and other beauty therapies. RoadKraft DTS LTD July 2007- June 2009 Administrator As an Administrator at RoadKraft, I found it an opportunity to blend my skills I had picked up from previous work and put my GNVQ in ICT into use. RoadKraft is a fleet driver training company where I learned to audio and copy type. I used MS office based products, updating spreadsheets, databases and other data entry. I dealt with incoming and outgoing correspondence on a daily basis and communicated over the phone as well as other Ad Hoc duties. Working under pressure was different in this environment but I succeeded in the outcome. McDonalds Restaurant January 2007 –June 2009 Crew Member/Staff Trainer As Crew member at McDonalds, I had to undertake many takes to ensure the restaurant well ranging from order taking to professional cleaning and general maintenance. My speciality was customer care where I was happy to go the extra mile for customers. I got my first taste of upselling and making suggestive sales which I became really good at it which was greatly acknowledged by my superiors. With the determination for promotion I took upon myself to develop my many secondary skills such as multitasking, prioritising tasks and I don’t hesitate to incline myself to more physical work. Within a year of working there my hard work was appreciated and rewarded the promotion to Staff Trainer, I was now sharing my experience with new crew members and ensuring current staff still adheres to procedures and health and safety legislation by conducting regular tests. As staff trainer I also have the responsibility to deal with customer complaints and questions and undertake large party orders with a team of crew members that can consist of over 20 meals. Komputer Krazy Show Persons Sales I Enjoyed working for Komputer Krazy because of the contact with the public and diversity of the job, it is where I discovered the joy in being successful in sales pushing newer models and products. | |