| Objective and Resume Summary | |
| Employment Objective: A position as a Support Services Executive that will allow me to apply my managerial and technical skills and experience in production of leading-edge information solutions. Summary A well-qualified IT professional with 5+ years of experience in IT industry which includes, Help Desk, System Administration, Service Support and Service Delivery, I have been involved in technical support on Microsoft products (Windows server, SharePoint, SCCM, MS Private cloud) and HP products (ProLiant DL, ML, BL blade servers) with formal Infrastructure Support methodologies, Client service and best ITIL Practices, to achieve targets and build a long-term relationship with the growing organization to meet business goals. Specialties SharePoint Installation, Configuration, and Administration, Virtualization and Cloud, Service Management, Infrastructure Projects Management. | |
| My Key Skills: | SharePoint Installation, Configuration, and Administration, Virtualization and Cloud, Service Management, Projects Management. ITIL MOF COBIT CISA CISM |
| Education History, Qualifications & other additional information | |
| Level of Education: | Bachelor |
| Technical Skills: Operating Systems: Windows 2003 / 2008 Server, Windows XP, Vista, 7, 8. Servers: - SharePoint: WSS 3.0, MOSS 2007, SharePoint 2010. - Unified Communications: Lync Online, Exchange 2007/2010/Online, OWA, SMTP, IMAP, /POP3. Software: Visual Studio 2010, SharePoint Designer 2007/2010, InfoPath 2010, Visio 2010 Database: SQL 2008, SSAS. Networking: TCP/IP, DNS, DHCP, WINS, Active Directory, WSUS. Hardware: HP ProLiant Servers and BladeSystems, desktops and laptops, RAID, SATA, SCSI. Virtualization: Virtual Server/PC, Hyper-V, VMware workstation v7, 8 Mobile: BlackBerry, Windows Mobile, ActiveSync Management: System center SCCM, HP RDP, Smart Start HP Management Education and Certificates: Certificates: - MCP {ID 7701112}. - MCTS: SharePoint Server 2007, Configuring. - MCTS: Windows Server 2008 Active Directory, Configuring. - MCTS: Windows Server 2008 Network Infrastructure, Configuring. - Cisco Academy IT Essentials 1 - Hardware and Software. - ASP - HP Commercial SMB Solutions [2006] - ASP - HP ProCurve Networking [2008] - ASP - HP Imaging and Printing - IPG Solutions [2009] - ASP - HP Partner Fundamentals [2009] - Hp ASE BladeSystems {HP ID: UV9714881155 }. - ITIL V.3 Foundation. Diploma: - Mini MBA 2010 { Business Administration } University Of Missouri State, MO, United States Bachelor's Degree: - B h. of Commerce 2006 { Foreign Trade } Advanced Academy , Egypt - Training Experience: - Microsoft Official Training: Global Knowledge: 5060 - Implementing Windows SharePoint Services 3.0 Global Knowledge: 5061 - Implementing Microsoft Office SharePoint Server 2007 Global Knowledge: 6418 - Deploy Windows 2008 server Global Knowledge: 6421 - Windows Server 2008 Network Infrastructure Global Knowledge: 6425 - Configuring & Troubleshooting Windows Server 2008 Active Directory Domain Global Knowledge: Microsoft Project 2007 Lynda (Official Training): SharePoint Designer 2010: Branding SharePoint Sites Lynda (Official Training): SharePoint Designer 2010: Creating Data-Driven Web Pages Lynda (Official Training): SQL 2008 - IT Management IPA {Tarek Azzab} CISA - Certified Information Systems Auditor - HP Official Training OMS - Hp ASE BladeSystems - Self-Studies: CCNA Preparing now for PMP, PMi Membership #2403258. - Language : AUC: English conversation course Intermediate level 4 - Management: AMIDEAST: PMP 4th Languages Language Arabic English Skill Level Mother tongue Intermediate | |
| Work History & Experience | |
| Years of Work Experience: | 5 to 6 Years |
| ● Aug 2010 – Present SharePoint Administrator {Support Services Executive} Key Accountabilities across IT Infrastructure, Physical Infrastructure and Service Management; Provide day-to-day administration and support for Microsoft environments especially in SharePoint. Managing SharePoint 2010 Server, SharePoint Office (MOSS 2007). SharePoint configuration and troubleshooting. Creating and design workflows to support business processes (BCS). Configuring and maintaining end user access policy and permissions. Conduct Auditing for SharePoint servers. Backup Portal Site on daily and weekly basis and document all SharePoint portal related web parts. Managing Office365 for external users includes Microsoft online service {Lync, Exchange, and SharePoint}. Managing and configuring Hyper-V. Application packaging and distribution via SCCM. Managing and configuring HP ProLiant. Update CMDB, User information. Documentation of processes and procedures. Provide SharePoint guidance to end user. - - - - - - - - - - - - - - ATG | Al-Allamyiah Technology Group {ICT Service Company} Kuwait • Major Clients: - - - Ministry of Planning , Kuwait Central Statistical Office, Kuwait General Secretariat of the Supreme council for Planning and Development, Kuwait ● May 2007 – July 2010 NT Solutions Technical Support / Sr. Helpdesk Support / System Administrator - - - Respond to requests for technical assistance in person, via phone, Email, Ticket System. Installing and configuring computer hardware, Printers, Scanners & OS and other applications. Installing and configuring HP ProLiant BL blade servers C class infrastructure installed/configured with HP GbE2c switches and HP rapid deployment based on Altiris. Managing TMG, DNS, DHCP, AD , DC, WSUS and SharePoint MOSS Managing SCCM 2007 Responsible for the creation, distribution and deployment of software packages across the enterprise, providing multiple installation methods and application configurations 24/7 Support operations employee scheduling. - - - • Projects & Achievements: NSGB : Implement & Deploy HP Blade System on data center Shooting club: Implement and design club data center (include HP ProLaint servers, Windows server, ADS) Al-Tamweel Al-Akari: Implement data center ( HP Servers infrastructure, Racks, KVM) NT Solutions: Design, Deploy and migration SharePoint 2003 to SharePoint 2007, Deploy SCCM 2007. {System Integrations Company, Microsoft, HP Partner} Egypt - Dubai NSGB: Manage, schedule and coordinate deployment of 610 PC refreshes over branches ● Feb 2007 – May 2007 Junior Helpdesk Support - - Setting up new users’ accounts and profiles and dealing with password issues Resolve problems related to computer hardware, operating system, software, network and printers. Town Gas {Petrochemicals} Cairo, Egypt | |