| Objective and Resume Summary | |
| A skillful and dedicated sales & customer service officer / sales administrator / inventory controller / with extensive experience in the coordination planning and support of daily operational of sales, customer service and administrative functions. Professional experience Detpak me manufacturing (dip, jebel ali) april 2010 to date Sales & customer service officer work as part of the dpme sales team to promote the responsiveness and professionalism of the team. provide the first point of contact for all customer enquiries for whole mena region. proactively address customer concerns and requests, developing solutions that demonstrate the detpak promise of delivering quality value and service. promote the organization’s products (detpak, paperpak and industrial) services to customers and prospects through all touch points. arrange dispatch of samples and/or product information to existing customers and new prospects. manage credit note requests, including investigation, authorization and processing in a timely manner and in accordance with detpak group policy & procedure. in conjunction with the general manager, prepare various reports & registers, including taking action where required. This includes enquiry register, complaints register, sales reporting and business summary reports. provide sales support to all dpme sales personnel, including preparation & distribution of regular customer reports and managing customer queries. manage, update and maintain a dpme customer database. adhere to and promote compliance within the dpme team ensuring adherence to detpak group policy and procedure. raise detpak sales orders and administer these in mfg pro. Create pro forma invoice and send to customer for raising and generating a purchase order. manage and report on the progress and delivery of customer orders that are placed with detmold group manufacturing plants. be the interface between dpme and the south asia technical hub. give support to sales department on forecasting reports as required. assist with marketing support at local level & liaise with detpak group when required. invoicing and preparation of monthly sales report. assisted the customers’ right from the stage of booking, delivery and up to after sales support. gained experience in operations department and initially worked with ocean freight team where all the documentation requirements of overseas customers were met expose in processing of bill of entries on line, e-mirsal & e-clearance through dubai trade as well adept in using dubai chamber of commerce on-line service to process co for customers. Gates fleximak ltd, jafza, dubai, uae sept 2007 – april 2010 Sales and inventory coordinator serve as key liaison between sales engineers, customer and management to ensure efficient communication handling middle east & african region distributors, network partner, and several branches in gcc. preparation of quotations, pro-forma invoices and sales orders in-charge of pricing set-up, as well as cost analyzing. planning and communicating the delivery of orders to the customers and internally. provide general secretarial support to the manager and sales team work with the bu manager and sales managers to develop first class and effective advertising and promotional material as well as his day to day calendar, taking dictations, and minutes of meeting, manage correspondence, managing business trips, ticketing, hotels, meetings, and expenses. plan inventories to meet daily needs of customers ensuring max fill rates and inventory turns while minimizing obsolescence. ensure activities of the purchasing and inventory dept, and purchase supplies and materials at the optimal price and delivery while maintaining the lowest possible inventory. coordinate activities at outside warehouse ensuring accuracy in inventory, timely and proper resolution of product. work closely w/ supply chain teams, procurement and logistic to reduce overall inventory level. l/c documentation for nwp having the same payment and shipment term. Honda gulf, jafza, dubai, uae may 2004 – sept 2007 Sales administrator in control for all gcc distributors with regards to daily order processing, quotations, and availability spare parts. parts pricing for all the new parts with zero prices, vendor relations for parts availability, parts detail inquiry and lead time supply. support the business plan as when required including working extra hours to ensure company business objectives are met. shares responsibility for exceeding customer expectations, while contributing to the achievement of team and company growth goals. provides functional back up for the sales staff, and works to increase skills and product knowledge on an on-going basis. create/manage/update the monthly sales forecast spreadsheets, and preparation of monthly distributor report in spreadsheets and graphs. coordinate shipment arrangements of distributor orders, pending and back orders, claim approvals of defective / mismanufactured parts develop and circulate regular reports to the sales team and management. providing general product information as requested by the distributors, and communication with the distributor on daily basis, ensuring effective handling of all issues of sales. order forecast based on the sales and product and placing order directly to the vendors / suppliers. perform difficult and complex office support work involving independent judgment and requiring accuracy and speed under tight deadlines; effectively communicate orally, both in person and on the phone. acting secretary/ pa to the md (travel arrangement, minutes, organize meetings, correspondence with various suppliers & clients) assembling background materials, and taking minutes of the meetings; recommend organizational or procedural changes affecting administrative office support activities; supervise, train and evaluate assigned personnel; perform related duties as assigned. Assisting his daily administrative and internal correspondence. multi-cultural and multi-task environment. Better life - esag – karama, dubai, uae feb 2003 – april 2004 Sales coordinator/ secretary takes and process quotations from the customers actively seek the conversion of inquiries to orders and act in customer service role between our staff and customers. drafting letters, quotations, correspondence. Responsible for timely issue of quotations and proforma invoices to our customers as required. process and inquiries by phone, fax, email in relation to company business. supporting all the project division in preparing their quotations for the project. to meet customer on our premises to discuss their requirement, and power of convincing. provide a high level of administrative support to all the managers and sales executives. recording incidents received through phone emails & walk in. ensure that all complaints are promptly addressed and rectified. Drafting letters, quotations, correspondence directed by the sales managers & executives. liaise with the head office for the application of employment visa. obtain caller’s name and forward call or takes message for person called upon operations. independently respond to letters and general correspondence of a routine nature. receive and distribute incoming mail and faxes; review and evaluate mail to identify those items requiring priority attention of general manager. Ocean star trading l.l.c dubai, uae july 2000 – jan 2003 Secretary / receptionist excellent telephone etiquette is observed and contact details of client are maintained and up-to date. manned a very busy switchboard of 24 extensions. drafting letters, memos, correspondence directed by the hrd. assisting the personnel and operations manager in their daily administrative and correspondence. Organization of meetings. preparing presentations and visual aids for the training of new recruits. booking and travel arrangements for all the staff. liaise with the head office in recruiting, screening, and hiring sales & office personnel. scheduling business appointments, minutes of the meeting & diary management. assisting the stock controller and administrator in filing and putting new items in the system. updating and maintaining the list of customers and contact numbers in the database. in charge of the shipments of all brands with regards to the scanning, pricing and transferring from head office to the shop. Sending sms, emails, and post to the customers during the sales and promotions. Siemens power operations jan 1998 – march 2000 Secretary/ receptionist coordinate and participate in the work of a centralized office support unit; review work upon completion for conformance to department requirements; compose routine correspondence not requiring the personal attention of management; screen calls and visitors, and answer or refer inquiries as appropriate; respond to complaints and requests for information; relieve management of routine personnel, budget, payroll and purchasing duties; gather and prepare information for routine reports; initiate and maintain a variety of files and records; maintain manuals and update resource materials; make routine appointments and arrange conferences and meetings. maintaining strict confidentiality and discretion upon dealing with company personnel, and visitors alike. diary and calendar management, minutes of the meeting, independent correspondence, petty cash management, itinerary coordination and customer service screening. dealing with the clients and suppliers with regards to the projects. screening and assessing incoming faxes, emails, correspondence ensuring the appropriate personnel are copied. Education 1994 – 1997 batangas state university, philippines Bs electrical engineering undergraduate and experienced Bs computer science undergraduate 1984 – 1994 sta theresa college, philippines Primary & secondary level graduate Conference / training / program / courses attended: certificate of completion - the u.s. Foreign corrupt practices act and other global anti-bribery provisions – gates tomkins certificate of completion – antitrust basic- gates tomkins customer satisfaction index conference held at bab al sham, jumeirah hotel, dubai, united arab emirates on december 2006, attended by honda president – europe, honda superiors, middle east and africa distributors : representative honda gulf, handling gcc | |
| My Key Skills: | Communication and interpersonal skills Flexibility Multi task Ms office expert/ advance user Adaptable Team player Strong personality and backrgund in office management |
| Education History, Qualifications & other additional information | |
| Level of Education: | High School |
| Education 1994 – 1997 batangas state university, philippines Bs electrical engineering undergraduate and experienced Bs computer science undergraduate 1984 – 1994 sta theresa college, philippines Primary & secondary level graduate Conference / training / program / courses attended: certificate of completion - the u.s. Foreign corrupt practices act and other global anti-bribery provisions – gates tomkins certificate of completion – antitrust basic- gates tomkins customer satisfaction index conference held at bab al sham, jumeirah hotel, dubai, united arab emirates on december 2006, attended by honda president – europe, honda superiors, middle east and africa distributors : representative honda gulf, handling gcc | |
| Work History & Experience | |
| Years of Work Experience: | 7 to 8 Years |
| 9 years - sales and customer service 3 years - admin, secretarial and reception 3 years - logistics. Warehousing/ inventory | |