| Job Description & How to Apply Below | |
| Provide first level Analytic support mainly by phone, but also bye-mail. Callers will be internal employees from all over the world. Most of there quests received will be time-critical and demanding, with a clear analytical focus. They will range from individual questions about applications, requests for problem-solving and support on complex issues and advice as to how a task can be resolved quickly and effectively using IT applications. Your success will be measured based on how effectively you can help internal employee achieve their goal. As part of a global team you will collaborate with specialists located globally. The Analytic Support Specialist will have ongoing responsibilities including, but not limited to, the following: • The delivery of high quality Analytic support services to offices firm –wide via established regional processes • Respond to, research, resolve, and track questions received via telephone or electronic a timely manner to maximize user productivity • Demonstrate a high degree of collaboration with regional centers to ensure the timely distribution of knowledge and positive impact on user satisfaction • Contribute to a strong team environment by engaging the assistance of other specialists when appropriate, as well as being available to provide other colleagues assistance • Acquire and maintain current knowledge on supported products and services to provide timely and technically accurate solutions to customers • Assist others by sharing knowledge, coaching peers and providing feedback • Assist on special projects as required | |
| Position Requirements | |
| Skills / Industry Qualifications Required: | • Outstanding communication and people skills • In-depth knowledge of both MS Excel and MS Access • Very strong analytical, conceptual and problem solving skills • In-depth business experience to understand underlying need so fare quest, assess Potential criticalities and ability to “problem solve on your feet” • Ability to adjust to different discussion partners and situations easily • Efficient collaboration and time management skills • Very strong customer service attitude and high level of professionalism • Superior command of the English language and good writing skills Educationalandexperience • Bachelor’s degree in an Information Technology related field with strong analytical and People skills • Minimum 2 years experience in support type role e.g. reporting, business analysis, strategic application development etc. • Experience in the field of engineering, natural sciences, economics, statistics or mathematics related field with strong IT skills is desirable • Minimum 2 years in-depth experience in providing support for Excel and Access. |
| Education Level Required: | Bachelor |
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