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| Our Vision, Mission & Values
Vision
WHO do we want to be?
To be the global experts in delivering outstanding customer experiences.
Mission
WHAT do we do?
We help our clients understand, measure and continuously improve their customer’s experiences, while also creating mutually profitable relationships.
Core objective
WHAT should we aim to achieve every day?
“Continuous improvement” is at the heart of everything we do! So every day we will:
Continually improve our business processes
Achieve consistent Operations and Sales processes that deliver excellent service and product quality, measured by our continued ISO accreditation.
Continually improve our business growth
Achieve 10% new business revenue growth per annum with a minimum gross profit contribution of 55% per customer.
Continually improve our customer satisfaction
Achieve 95% customer satisfaction measured by the annual customer satisfaction questionnaire.
Continually improve our employee satisfaction
Achieve 95% employee satisfaction measured by the annual employee satisfaction survey.
Values
HOW should we live our working lives?
Mutual Respect
Mutual and exhibited respect for our colleagues, clients and shoppers
Empower and Trust
Genuine trust and empowerment of ourselves and one another
Integrity and Quality
We pride ourselves in delivering a quality product with professional integrity
Open Communication
Open and honest communication delivered maturely
Celebrate Success
The right to celebrate success when goals have been achieved.
Mutual Respect
We want to be a collection of individuals with talent, potential and enthusiasm who are self-starters and positive team players with whom we will have a lifetime association.
GAPbuster sells talent - the talent of our people (staff and shoppers) to deliver data. Our continuing success requires a constant inflow of innovative, creative and ambitious people who will add value and serve our clients in the manner in which they deserve.
When recruiting the best we set our expectations high and we will support your development and recognise your achievements along the way.
Commitment is strong between GAPbuster and our people; we believe in a long association, we add value to each other, we work collaboratively, respect personal lives and support one another.
Commitment is a two-way agreement. GAPbuster is committed to its people; our people are committed to careers with GAPbuster.
Empower and Trust
Empowerment and Trust involves giving responsibility and delegating authority to colleagues. This results in a sense of ownership and pride with superior accomplishments.
Once GAPbuster has recruited talented people, we must then empower them and trust them. If we do, everyone gains.
We provide our people with opportunities to develop and use their skills. We coach them, allow them to take risks and learn from their experiences.
Trust flows back and forth between all our people as we continue to build winning teams.
Integrity and Quality
GAPbuster colleagues must work to create an environment that respects the individual, rewards achievement, welcomes change and encourages the pursuit of quality outcomes.
GAPbuster believes in:
Lifetime learning
Being accountable for how our actions impact quality
Doing what’s right by the client, our shoppers and by each other
A participative style where everyone gets involved
We encourage continuous growth and development - through lifetime learning, teamwork, coaching and mentoring. When all our people are given the opportunity to grow and improve, we retain their loyalty and their knowledge within the company and GAPbuster’s commercial success is sure to follow.
Open Communication
Regular, honest, constructive two-way communication, and listening.
We encourage an environment where straight talking is the norm; where each person can give and receive honest, constructive feedback and communicate without having to worry about the consequences.
Where we are candid and have no hidden agendas. Trust, honesty and respect for each other allow us to communicate and share information across the business. We communicate regularly both internally in our business and externally with our clients. We listen to one another.
Celebrate Success
There is never a wrong time to celebrate and have fun if we have earned that right. We must enjoy what we do. Praise and recognition are two very powerful motivators.
We display our appreciation for other people`s efforts, and give credit where it’s due. We always look for opportunities and reasons to celebrate.
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