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| Company: |
CuraScript Pharmacy |
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| Job Title: |
Patient Care Coordinator |
| Employment Category: |
Customer Service |
| Job Location: |
Orlando - FL Florida - USA |
| Job Reference Number: |
PCC |
| Job Description: |
Patient Care Coordinator
Company: Curascript
Use the Apply Online Box below to Apply. Candidates MUST fill out the online application at our corporate website in order to be considered for this position.
Description
About Curascript
At CuraScript, we are dedicated to the delivery of extraordinary care, one patient at a time. Providing affordable, high quality care for complex chronic conditions requires cooperation among many healthcare experts. CuraScript offers a broad range of services for physicians, health plan sponsors, and pharmaceutical manufacturers to support the delivery of that care. Committed to our core values of compassion, integrity and quality, we measure our success through healthy outcomes, satisfied clients and clarity of vision to support the hundreds of new life-changing biopharmaceutical drugs that will help patients in the decades to come.
About Express Scripts
Working at Express Scripts says something about your commitment to quality, your integrity, and desire to excel in your career. Since 1986, many outstanding people have contributed to our success as a Pharmacy Benefits Management leader and Fortune 500 company with over $15 billion in sales.
About The Department
CuraScript, a wholly owned subsidiary of Express Scripts, is a leading national provider of specialty pharmacy services. CuraScript offers a broad range of healthcare products and services for individuals with chronic health conditions, such as growth hormone deficiencies, hepatitis C, hemophilia, HIV/AIDS, oncology, multiple sclerosis, and rheumatoid arthritis. CuraScript provides comprehensive patient management services including clinical case management programs, counseling, education, outcomes measurement, social services, and reimbursement services. CuraScript Wholesale Services provides customized supply chain solutions for the biotech industry.
Responsibilities
Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary.
Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
Work with other operational departments to research and resolve mail order and claims issues and respond to members within performance agreement guidelines.
Maintain accurate and complete documentation of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
Identify and escalate repetitive questions and/or problems so that corrective action can be pursued and expedited.
Work collaboratively with other customer service representatives and supervisor to ensure that best-practices are shared.
Other special projects as needed.
Requirements
High school diploma or equivalent
1-2 years experience in a customer service setting, preferably in a call center environment
Excellent phone presentation skills and communication skills
Demonstrated ability to handle challenging customers in a professional manner
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions.
General PC knowledge including Microsoft Office and Internet.
Willingness to work a flexible schedule for peak call times
Eeo Statement
Express Scripts is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based up non-job related information or protected characteristics
Express Scripts is committed to providing a quality benefits program that responds competitively to employee needs. This translates into our 2007 Benefits Program, which represents a valuable component of total compensation. Most benefits begin on the first day of the second full month following your start date. Specific benefits are available to full-time (30+ hours/week) and part-time (24-29 hours/week) employees.
Health Plan
Dental Plan
Pharmacy Benefits
Vision Plan
Basic Life/AD&D
Supplemental Life
Flexible Spending Accounts (Health Care & Dependent Care)
Short Term Disability
Long Term Disability
Tuition Reimbursement
401(k) Plan
Employee Stock Purchase Plan
Financial Planning
Paid Time Off, bereavement, jury duty
In-house education and professional development resources
Coverage for domestic partners
Business casual dress policy
Adoption assistance
Employee Assistance Program
GlobalFit Health Club Discount Program
Use the Apply Online Box below to Apply. Candidates MUST fill out the online application at our corporate website in order to be considered for this position.
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Skills Required:: |
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Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Sep 18 2007 |
| Education level required: |
High School
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| Experience in years: |
1 to 2 Years |
| Company: |
CuraScript Pharmacy |
| Contact Name: |
CuraScript Pharmacy |
| Contact Fax: |
407-852-4970 |
| Preferred Method of Contact: |
No Preference |
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