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| Company: |
Quad Consultancy Limited |
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| Job Title: |
2nd Level Support Specialist |
| Employment Category: |
Information Technology |
| Job Location: |
Gibraltar - Gibraltar |
| Job Description: |
Job Description
Role: 2nd Level Support Specialist
Dept/Division: IT
Reports into: Applications Manager
Job Purpose
The role is responsible for taking new applications developed by the software development team and managing the deployment of such into the various systems environments. Post testing and installation, this role is then responsible for ongoing 2nd level support, monitoring, and debugging, and escalation and management of issues through to 3rd level support and 3rd party vendors as required.
Accountabilities
Deployment Coordination
Assess new application packages received from software development to check they are complete, have the appropriate documentation and instructions, and complete code sets to ensure that they are suitable for deployment to any environment
Communicate and Coordinate (but not execute) the deployment schedules of application packages onto our systems to make them available for the end user
Monitoring & Troubleshooting
Monitor application health to ensure that installed applications continue to operate as required
Identify and react to problems with applications, undertaking root cause analysis and debugging to resolve issues where possible
For more serious problems, work with software development team and 3rd party vendors to determine fixes or develop patches to resolve application issues
Relationships
Subordinates: No direct reports.
Manager: Reports to the Applications Manager. Progress is regularly monitored by the Applications Manager to ensure that KPIs (e.G. Turnaround time for problem solving) are met on a regular basis.
External: Some liaison with external suppliers to resolve issues arising with applications
Internal: Close working relationship with Software Development team in receiving and assessing new applications and troubleshooting problems. Regular interaction with the IT Helpdesk and with IT Specialists for resolution of application issues
Dimensions
No relevant financial or resource dimensions can be attributed to the role.
Staff are required to be on 24x7 call where high and critical issues arise in the production systems. This is managed on a roster basis between other application support staff.
Knowledge/Skills/Experience
Role requires 3 years experience in the field of application development, preferably within a high volume transaction environment
System knowledge of Windows 2003, IIS, MS-SQL Server, and Linux/UNIX is essential
A background in system integration, configuration and maintenance is highly preferable
A background in change/release management highly preferable
Good programming skills in a combination of .Net, C#, C++, PHP, J2EE, and shell scripting (Unix/Linux) is preferable
System knowledge of Apache, MySQL, Oracle is preferable
The role holder must have an analytical, trouble-shooting mindset, with a problem-solving personality i.E. Someone who sees challenges in problems, who is stubborn enough to go that extra mile to get the information it takes to understand a problem, even when it lies outside of the area covered by their current knowledge
Must be able to use initiative
Must be a good communicator
Must be a team player, able to work well under pressure
Main Challenges
The role holder is required to take applications that they were not involved in building and quickly learn them from scratch to a level at which they are able to identify and resolve application problems
Our client offers a bonus, healthcare and a very competitive salary.
Salary: £40K
Location: Gibraltar
Our friendly and experienced team at Quad Consultancy will strive to do their very best to work on your behalf assisting you in pursuing you career goal! For more information or an informal chat please do get in touch.
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Skills Required:: |
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Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
40000 GBP
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| Posting Date: |
Jan 08 2008 |
| Education level required: |
Unspecified
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| Experience in years: |
3 to 5 Years |
| Company: |
Quad Consultancy Limited |
| Contact Name: |
Quad Consultancy Limited - Let Quad help you manage your career development |
| Contact Phone: |
+350 45047 |
| Preferred Method of Contact: |
No Preference |
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