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| Company: |
Quad Consultancy Limited |
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| Job Title: |
Service Manager |
| Employment Category: |
Information Technology |
| Job Location: |
Gibraltar - Gibraltar |
| Job Description: |
Service Manager
Our Client one of the worlds largest online gaming organisations are seeking a Service Manager.
This is an exciting opportunity to join a growing company, operating in an exciting and dynamic marketplace, and truly make an impact on the success of the business
Major Duties And Responsibilities
• Change Management (50%)
O Assists with the creation of a Change Process and CAB.
O Receives RFCs and ensures that they are properly recorded in the change log.
O Reviews, updates, and validates RFCs.
O Prepares CAB meeting agendas and provides all necessary review information to the CAB members prior to board meetings.
O Escalates RFCs that the CAB cannot decide to the IT executive committee.
O Approves minor changes unless they are also emergency changes.
O Provides change notification to change initiator and other affected parties.
O Monitors the successful completion of all RFCs to ensure that the processes used follow the change schedule.
O Produces operational statistical reporting on the Change Process.
• Configuration Management (20%)
O Assists with the creation of a CMDB.
O Liaises with all IT Deptments to ensure the CMDB is maintained and accurate
O Performs audits in conjunction with the Data Centre staff.
• Release Management (20%)
O Manages the overall release process.
O Coordinates all project teams associated with the release.
O Acts as a liaison to appropriate management.
O Acceptance and review of change deliverables from implemented projects.
O Ensure that releases are implemented according to schedule.
O Assist IT staff with issues resultant from Change / Releases.
• Service Level Management (10%)
O Creation and maintenance of the Service Catalogue.
O Liaise with all departments to ascertain Service performance.
O Report on Service Level Performance.
Qualifications And Experience
Essential
• ITIL practitioner certified (release and control)
• Extensive Change and Configuration Management experience
• CAB management experience
• Release management experience
• Service Level management experience
• Capacity management experience
• Management/Team Leader experience
Technical
• Understanding of Change / Release / Configuration technologies
• Understanding of technical components and technical interdependencies
Our client offers a bonus, healthcare and a very competitive salary.
Salary: £45K - £50k
Location: Gibraltar
Our friendly and experienced team at Quad Consultancy will strive to do their very best to work on your behalf assisting you in pursuing you career goal! For more information or an informal chat please do get in touch.
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Skills Required:: |
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Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
45000 GBP
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| Posting Date: |
Jan 08 2008 |
| Education level required: |
Unspecified
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| Experience in years: |
3 to 5 Years |
| Company: |
Quad Consultancy Limited |
| Contact Name: |
Quad Consultancy Limited - Let Quad help you manage your career development |
| Contact Phone: |
+350 45047 |
| Preferred Method of Contact: |
No Preference |
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