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| Company: |
Technical Recruitment |
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| Job Title: |
A+ Professional's |
| Employment Category: |
Information Technology |
| Job Location: |
CA California - USA |
| Job Reference Number: |
IT0021 |
| Job Description: |
Due to increased market success, our Client, an IT Services Provider is currently looking to expand. They are looking to recruit 3 x A+ Professionals to join their Helpdesk and Desktop Support teams. The ideal candidate will have excellent communication and technical skills.
Duties Include:
- Maintaining contact with internal and external customers via phone and email
- Dealing with a variety of customer situations simultaneously
- Working in a fast paced Environment
- Using initiative and judgement to escalate urgent issues to the Helpdesk Manager
- Taking responsibility for end of day reporting
- Ensuring resolution for issues logged and communicated back to the business or external customer
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Skills Required:: |
1 - 2 years helpdesk or customer service experience
Excellent Telephone Skills
Proven Proficiency with Remote Desktop
Knowledge of the Microsoft Office suite
Working knowledge of PC applications
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Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Oct 23 2007 |
| Education level required: |
College
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| Experience in years: |
3 to 5 Years |
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