|
|
|
|
|
|
 |
Search jobs by location:
Austria, Belgium, China, Malaysia, Mexico, Netherlands, Qatar, Saudi Arabia, Singapore, Thailand...More locations »
Search jobs by category:
Accounting, Administrative, Advertising, Architecture, Banking, Beauty/Cosmetics, Biotech, Computer, Construction, Customer Service, Design/Multimedia, Education, Engineering, Information Technology, Sales...More categories »
|
|
|
|
|
|
|
|
| Company: |
Financial Recovery Services |
|
| Job Title: |
Collection Representative |
| Employment Category: |
Customer Service |
| Job Location: |
Minneapolis - MN Minnesota - USA |
| Job Description: |
Job Title: Account Manager/Collector
Reports To: Team Leader/Production Manager
Status: Non Exempt
Summary
Contacts debtors to facilitate repayment of financial obligations owed to FRS clients to ensure that production goals are met.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Manages time and resources using the Collection Resource System (CRS) to effectively maximize their efforts to manage an assigned portfolio of aged receivables in accordance with client and company work standards and operating procedures.
2. Documents telephone calls made and/or telephone conversations using codes, appropriate abbreviations and in some cases, detailed notes regarding the conversation ensuring that federal and state third party collection regulations have been followed.
3. Provides effective and thorough coverage on entire assigned portfolio on a regular and consistent basis.
4. Enters daily task sheets as requested by team leader or production manager to indicate performance level at current point in time and to track performance to goal for month.
5. Traces skips (debtors who change residence without notifying creditors) for creditors or other concerned parties to gather current contact information.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens to information presented and gets clarification as needed to ensure understanding of job responsibilities and expectations; Responds well to questions and requests.
Quality - Demonstrates accuracy, thoroughness and the ability to retain and apply information presented; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
Attendance/Punctuality - Is consistently at work and on time based on the work schedule entered for the week; Takes lunch at scheduled time, returning on time; Breaks are taken as scheduled.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bi-lingual in Spanish is desired.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Computer Skills
To perform this job successfully, an individual should have knowledge of CRS collection management system software, CBR and Fast Data tools.
Other Qualifications
Must be able to work prime time hours each week including late nights and weekend hours to increase probability of debtor contact.
|
Skills Required:: |
|
Language Requirements: |
English-Good
|
| Employment Type: |
Full Time
|
| Yearly Salary: |
22000 USD
|
| Posting Date: |
Oct 30 2007 |
| Education level required: |
High School
|
| Experience in years: |
1 to 2 Years |
| Job also available in: |
st paul
edina
brooklyn center |
| Company: |
Financial Recovery Services |
| Contact Name: |
Financial Recovery Services |
| Contact Phone: |
952 831 4800 x1217 |
| Preferred Method of Contact: |
No Preference |
|
|
|
| Jobseekers:71121 |
Resumes:66591 |
Employers:7801 |
Jobs:19385 |
|
