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| Company: |
Recruitspain |
 |
| Job Title: |
Documentation Specialist |
| Employment Category: |
Information Technology |
| Job Location: |
Gibraltar |
| Job Description: |
Our client is searching for a Documentation Specialist to report to the Delivery Team Lead. To provide a document writing service that supports effective knowledge sharing and facilitates robust operational processes and procedures.
Major Duties And Responsibilities
Validate processes against current work practices and ensure documentation is fully up to date and complete to facilitate efficient operation.
Write computer software and hardware installation and configuration procedures to ensure consistency of approach.
Develop, maintain and optimize detailed work instructions to ensure clarity and consistency of approach.
Interview team members to elicit key information about processes and procedures to ensure documentation is kept up to date.
Write or draft technical reports to support the smooth running of the department.
Review and edit technical writing by other team members to ensure clarity and consistency.
Perform research activities by utilizing computer software to obtain and manipulate data.
Review and coordinate the preparation of reports, papers, and presentations to facilitate management meetings and decision making
Qualifications And Experience
Essential
ITIL foundation certified
Two years documentation/ technical authorship experience
Ability to review and/or edit documents for accuracy and completeness
Use relevant software packages (i.E. Desktop publishing software, design packages)
Desirable
A background in change/release management highly preferable
Configuration Management experience
Competencies
Behavioral
Apply problem-solving techniques to achieve organizational goals
Actively participate as a member of a team
Identify and understand issues, comparing data to draw conclusions and apply solutions.
Prioritize effectively, scheduling work, determine tasks and resources
Ability to self manage to achieve tasks
Copes effectively with stress
Clarify issues to create solutions
Maintains knowledge of current and future technology trends
Seek to understand internal users view point and respond to objections, manages diverse viewpoints
Interviewing skills
Attention to detail and good organizational skills
Ability to translate complex technical language into plain English
Able to process and understand complex information concisely and effectively
Business oriented perspective to system support processes.
Strong time management skills with the ability to work with minimal supervision in a team environment.
Ability to work in flexible times outside normal working hours and during peak periods as required.
Interpersonal skills including those to project a professional image of the team both internally and externally.
Professional attitude towards work, staff and peers with the ability to build relationships and communicate with staff and stakeholders at all levels.
Technical
Understanding of Servicedesk / Incident / Problem management principles
Understanding of Change / Release / Configuration technologies
Understanding of technical components and technical interdependencies
Salary is £30k - £35k plus package
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Skills Required:: |
Competencies
Behavioral
Apply problem-solving techniques to achieve organizational goals
Actively participate as a member of a team
Identify and understand issues, comparing data to draw conclusions and apply solutions.
Prioritize effectiv |
Language Requirements: |
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Dec 18 2007 |
| Education level required: |
Unspecified
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| Experience in years: |
No experience |
| Company: |
Recruitspain |
| Contact Name: |
Recruitspain |
| Contact Phone: |
0034952667986 |
| Preferred Method of Contact: |
No Preference |
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