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| Company: |
Recruitspain |
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| Job Title: |
Customer Service Team Leader |
| Job Category: |
Customer Service |
| Job Location: |
Spain |
| Job Description: |
If you thrive in a demanding environment and are willing to work in shifts then this is the role for you.
Our client is searching for a Customer Services Team Leader whose main responsibilities will involve:
Preparing KPI’s to be approved by management
Salary dependant on experience
Preparing staff rotas, reporting staff absences and keeping accurate records
Providing quality and performance feedback to associates, coaching where necessary
Liaising with various teams in Gibraltar, India and Bulgaria to resolve customer queries and complaints
Identifying and escalating problems affecting players
Producing management reports
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| Skills Required: |
Your skills and qualifications will ideally include:
Basic knowledge of online money processing
Good Windows and Microsoft Office skills
Coaching skills desirable
Previous experience in a blended media customer service environment
Good knowled |
| Language Requirements: |
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Dec 11 2007 |
| Education level required: |
Unspecified
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| Experience (in years): |
No experience |
| Company: |
Recruitspain |
| Contact Name: |
Recruitspain |
| Contact Phone: |
0034952667986 |
| Preferred Method of Contact: |
No Preference |
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