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| Company: |
Abroad Experience |
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| Job Title: |
Helpdesk Specialist |
| Job Category: |
Computer |
| Job Location: |
Amsterdam - Netherlands |
| Job Ref. Number for your records: |
3070 |
| Job Description: |
Duties and Responsibilities
• As a Help Desk Specialist you will provide first line support (productivity tools, business applications and workstation environment) to the Outsourcing Services Helpdesk.
• The support will include problem identification, analysis, diagnosis and resolution.
• You are responsible for the escalation to other centres of expertise (e.g. on-site teams, development teams, etc).
• You can be assigned technical tasks regarding new services or customer implementations.
• You will provide input to the Knowledge Specialist as and when required.
Knowledge, Skills and abilities required
Capabilities:
• Prior work experience in a customer support or technical support role is required.
• Flexible to scheduling.
• Native French/German/talian and Fluency in English, both oral and written is a must, any other European language is a strong Plus.
• At least 2 years of experience in a support environment
• Network +, A+ MCP is desirable (but not essential) or equivalent knowledge level
Technical Skills:
• Advanced knowledge level of Windows 95, 98 2000, NT and XP
• A high level understanding of communication and networking technology (TCP/IP and other network protocols).
• Advanced knowledge of the Internet (especially Internet Explorer and Netscape).
• Advanced trouble-shooting skills with MS Office (95 and 97 and 2000 and XP) suite.
• A high level knowledge of PC hardware equipment and utilisation (printers, scanners, modems, network cards).
• Experience in UNIX & Novel would be desirable (but not essential)
Personnel Skills:
• Listening and communication skills.
• Analytical skills.
• Problem solving skills.
• Strong team player.
• Self starter
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| Skills Required: |
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| Language Requirements: |
English-Very GoodGerman-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
22000 Euro
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| Posting Date: |
Dec 13 2007 |
| Education level required: |
Unspecified
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| Experience (in years): |
Less than 1 Year |
| Company: |
Abroad Experience |
| Contact Name: |
Abroad Experience |
| Contact Phone: |
0031334793095 |
| Contact Fax: |
0031334793878 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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| Jobseekers:73867 |
CVs:67768 |
Employers:8497 |
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Language:english |
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