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| Company: |
ASI,inc |
|
| Job Title: |
Technical Support Specialist |
| Job Category: |
Customer Service |
| Job Location: |
USA |
| Job Ref. Number for your records: |
208422 |
| Job Description: |
-Provide technical support to associates in the installation, integration, evaluation and acceptance of Email Protection Gateway server.
-Assist associates in resolving technical problems and perform root cause analysis
-Responsible for managing and coordinating software updates to associates
-Provide technical sales assistance to our sales organization
-Works with sales representative to ensure a comprehensive understanding of client's business and technical needs
-Provide the central point of contact for Sales on customer, associates, and new hires technical inquiries regarding product information
-Installing and configuring computer systems;
monitoring and maintaining computer systems and networks;
-Talking staff/clients through a series of actions - either face-to-face or over the telephone;
-Troubleshooting system and network problems and
diagnosing and solving hardware/software faults;
-Finding solutions to problems, be it through creating a desktop short cut or fixing a major fault on the operating system;
replacing parts as required;
-Providing support documentation, including procedural documentation;
-Following diagrams and written instructions to repair a fault or set up a system;
-Running network applications to support system and users;
supporting new applications;
-Setting up new users;
-Responding within agreed time limits to call-outs;
-Working continuously on a task until completion (or referral to third parties, if appropriate);
-Prioritising and managing several open cases at one time;
rapidly establishing a good working relationship with strangers via phone and email
-Testing/evaluating new technology;
-Conducting electrical safety checks on computer equipment from home office
-College students and grad's are welcome;
-Willing to Train |
| Skills Required: |
-The ability to think logically;
-A good memory of how software and operating systems work;
-Excellent listening and questioning skills combined with the ability to interact confidently with clients to establish what the
problem is and explain the solution;
-A strong customer focus;
patience;
-Technical orientation and interest;
-Attention to detail.
-Basic knowledge of the following programs and packages: Microsoft, Oracle, Novell and Cisco technologies.
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| Language Requirements: |
English-Very GoodFrench-A littleGerman-A littleSpanish-A littleArabic-A littleChinese-A littleHindi-A littleJapanese-A littleRussian-A littleOther: Other Lanugages are encouraged but not required
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| Employment Type: |
Contract
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| Yearly Salary: |
35 USD
|
| Posting Date: |
Dec 13 2007 |
| Education level required: |
College
|
| Experience (in years): |
1 to 2 Years |
| Job also available in: |
All US residents are welcomed to apply |
| Company: |
ASI,inc |
| Contact Name: |
ASI,inc |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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| Jobseekers:74399 |
CVs:68494 |
Employers:8480 |
Jobs:19213 |
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Language:english |
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