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| Company: |
Recruitspain |
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| Job Title: |
IT Support Team Lead |
| Job category: |
Information Technology |
| Job Location: |
Gibraltar |
| Job Description: |
Our client is looking for an IT Support Team Lead to lead the support team (catering to applications, desktops, telephony, and other miscellaneous production technical support aspects). Ability to manage and mentor staff within the support team to the direction of the businesses high availability requirement is essential.
Key Responsibilities
* Manage and mentor staff within the support team
* Monitor application health to ensure that installed applications continue to operate as required
* Identify and react to production incidents affecting or caused by applications, systems, and/or IT equipment undertaking root cause analysis and debugging to resolve issues where possible. Assist with problem management.
* For more serious problems, work with 3rd party specialists and vendors to determine fixes or develop patches/remedial actions to resolve issues. Assist with problem management.
* Endeavour to resolve issues raised by business as quickly, accurately, and completely as possible with a view to minimise outstanding support incidents to zero
* Create/compile, verify, and continually revise/improve support processes and related documentation
* Liaise with other IT teams and 3rd party vendors continually to ensure customer satisfaction
* Act upon requests for service from IT and the business as quickly and accurately as possible
Salary is £55k - £65k.
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Skills Required:: |
Qualifications and Experience
* ITIL practitioner certified
* 3+ years technical/support team management experience
* Business / Technical Analysis skills
* Role requires 5 years’ experience in the field of IT support management preferably withi |
Language Requirements: |
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| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2007-12-18 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
No experience |
| Company: |
Recruitspain |
| Contact Name: |
Recruitspain |
| Contact Phone: |
0034952667986 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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