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| Company: |
Recruitspain |
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| Job Title: |
Quality Management Associate |
| Job category: |
Information Technology |
| Job Location: |
Gibraltar |
| Job Description: |
Your main responsibilities as a Quality Management Associate will involve:
· Monitoring and evaluating telephone calls, e-mails and other modes of contact
· Providing feedback to associates, and ensuring timely and consistent reporting of quality trends
· Monitoring adherence to standard operating procedures
· Creating an updating standard operating procedures, including a knowledge base
· Suggesting improvements to processes to make them more effective and efficient, and updating teams about process changes
· Offering training, including refresher courses, to colleagues
Your skills and qualifications as a Quality Management Associate will ideally include:
· English language skills to a business standard, as well as one of more of the following: Swedish, German, Danish, French or Spanish
· Basic knowledge of Excel, and the ability to prepare and interpret reports, graphs and parameters
· Exposure to service industry, outsourcing environment and training processes
· An understanding of quality tools, methodologies and concepts.
· A proven ability to distinguish adapt a range of styles to handle various teams and individuals
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Skills Required:: |
Your skills and qualifications as a Quality Management Associate will ideally include:
· English language skills to a business standard, as well as one of more of the following: Swedish, German, Danish, French or Spanish
· Basic knowledge of Excel |
Language Requirements: |
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| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2007-12-18 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Recruitspain |
| Contact Name: |
Recruitspain |
| Contact Phone: |
0034952667986 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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