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| Company: |
CIEE |
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| Job Title: |
Resident Director |
| Employment Category: |
Administrative |
| Job Location: |
Rabat - Morocco |
| Job Description: |
Resident Director
CIEE Study Center, Rabat, Morocco
Job Description
Reports To: Program Director, Africa, Middle East, & Northern, Central, and Eastern Europe
Location: Rabat, Morocco
Start Date: May 1, 2008
Summary
The CIEE Rabat Resident Director is responsible for the quality and success of the program offered at the CIEE Study Center in Rabat, Morocco. The position is responsible for all aspects of in-country operations as well as for long-range planning, ongoing program evaluation, development, and marketing. The Resident Director is responsible for ensuring the highest levels of program quality and customer satisfaction. This individual must be willing to live full-time in Rabat 12 months per year in order to oversee the fall, spring, and summer program sessions.
Primary Responsibilities
Program Management
• Manage all aspects of the program in accordance with CIEE policies and relevant agreements.
• Manage the relationship with the host institution.
• Participate in the formulation of the program budget.
• Establish and maintain local banking arrangements and procedures for transfer of funds to the program.
• Manage program finances and submit monthly expense reports to the Portland office.
• Assist Portland staff in assuring the legal basis for the program and for any staff including the Resident Director.
• Hire, supervise, and pay any necessary staff and/or subcontractors.
• Recruit, supervise, and pay host families.
Academic
• Work together with the CIEE Rabat Academic Director to implement the program curriculum, evaluate all aspects of the academic program, propose needed changes, design and implement appropriate orientation activities and other co-curricular programs.
• Participate in the determination of program requirements and the selection criteria for participants.
• Coordinate course registration activities with the CIEE Academic Director and monitor changes in enrollment.
• Ensure high quality levels by monitoring the quality of instruction, academic integrity, appropriate degree of difficulty of the academic program, appropriate assessment of student work, and standards of grading
• Prepare student grade reports and send promptly to Portland at the conclusion of the program.
• Serve as the first point of contact for any student requests for special exceptions, complaints, appeals, etc.
• Maintain the program library.
Student Services
• Hold regular and well-publicized office hours and arrange for teachers and other staff to do so, as well.
• Confer with individual students, as necessary, and hold occasional group meetings.
• Plan and implement all aspects of student services:
- Visas and other legal procedures that apply to students
- Meet and greet and general orientation
- Cross-cultural information and training
- Housing
- Cultural and social activities
- Facilities (library, computer access, etc.)
- Personal counseling and student adjustment; student morale and culture shock
- Medical and psychological problems
- Legal matters
- Conflict resolution
- Discipline
Health and Safety
• On an ongoing basis obtain current and reliable information concerning health and safety risks of the local environment, including program-sponsored accommodations, events, excursions, and other activities.
• Write an annual safety audit covering relevant health and safety information needed by participants, their parents, and sending schools.
• Provide orientation to participants upon arrival and as needed during the session. Includes: information on safety, health, legal, environmental, political, cultural, and religious conditions in the host country, and appropriate emergency response measures.
• Provide appropriate advice and warning to participants during the program in order to help them minimize risk and enhance their individual safety.
• Secure appropriate medical and professional services and help participants obtain the services they may need.
• In cases of serious health problems, injury, or other significant health and safety circumstances, maintain good communication among all program sponsors and others who need to know.
• Develop and maintain emergency preparedness processes and a crisis response plan.
• Communicate to participants applicable codes of conduct and the consequences of non-compliance. Take appropriate action when aware that participants are in violation.
Program Evaluation
• Participate in the design of appropriate evaluation mechanisms.
• Manage student evaluation processes after the orientation and at the conclusion of the program, including both evaluations of the program as a whole and of individual courses.
• Facilitate the visits of ACB evaluation teams, providing information, coordinating their schedules, establishing appropriate local contacts, setting up group and/or individual meetings with students.
• Read and provide comments on the ACB Team Report after the evaluation. Participate in the formulation of an action plan based on the Team Report.
• Write a Resident Director report at the conclusion of each session.
Marketing
• Participate in the writing of program materials (advertising materials, catalogue copy, bulletins, handbooks, arrival information, orientation information, pre-departure reading lists, course syllabi, curriculum vitae of teachers, information concerning the country, the locale, and the host institution)
• Represent the program on sending school campuses, at fairs, conferences, and other events according to a schedule put together by the Portland office.
Other
• From time to time, assist in the development and implementation of an International Faculty Development Seminar, other CIEE programs, a session at the CIEE Annual Conference, or at other professional meetings.
• Accountability
Facilitating students’ communication with their parents and appropriate authorities at their home and/or sending schools.
Communicating promptly to the Portland office and to the sending school any student academic difficulties, health problems, discipline issues, attendance problems, or unauthorized absence from the program site.
Vigilant monitoring of program quality
• Other duties as assigned.
General Information
• A Resident Director is expected to be on call for emergency circumstances twenty-four hours a day, seven days a week. S/he will also be expected to travel on occasion, as required.
• The Resident Director is a full-time position. It is expected that the RD will not regularly engage in outside activities for compensation except for occasional appointments as a consultant, speaking engagements, or editorial work.
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Skills Required:: |
Knowledge and Skills
• Education—Must have post-graduate education in a discipline relevant to the mission of the program. M.A. degree required.
• Experience—3-5 years professional work experience, preferably in an international education-related position.
• Language/Culture—Must be fluent in the languages of the host country and have an in-depth knowledge of the host country culture, history, business practices, and academic environment.
• Academic—Must have an in-depth knowledge of U.S. academic institutions and their culture. Must have the ability to function well in a complex institutional framework, have a high tolerance for ambiguity, flexibility, and the ability to respond quickly and appropriately to changing circumstances.
• Seasoned leadership skills—Must have the proven ability to lead a team through the complexities and challenges of a broad range of operational and academic issues.
• In-depth knowledge of the key issues and developments in the study abroad field.
• Customer service—Must have extremely strong servicing skills and the ability to resolve issues fairly, expediently, and cost-effectively.
• Interpersonal skills—Must be able to engender the trust and confidence of students and parents, and be able to deal effectively with a wide variety of often sensitive issues, ensuring that all involved parties are satisfied with the resolution.
• Communication skills—Must be able to effectively communicate with students, parents, faculty, members of the ACB, and employees. Must be able to work through and resolve a wide range of issues (some difficult/sensitive) and explain business and academic issues.
• Integrity—Must be a role model for professionalism and commitment to company values and stated goals. Must exhibit such professionalism both internally (for all employees) and externally (for students, parents, faculty, and industry partners).
• Confidentiality- An individual in this position must be able to simultaneously balance confidential information and information that can be/needs to be shared in order to effectively solve variety of different issues. The individual must show superior judgment when dealing with confidential information.
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Language Requirements: |
English-Very GoodFrench-GoodArabic-Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Jan 23 2008 |
| Education level required: |
Masters
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| Experience in years: |
3 to 5 Years |
| Company: |
CIEE |
| Contact Name: |
CIEE |
| Contact Fax: |
2075535105 |
| Preferred Method of Contact: |
No Preference |
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