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| Company: |
Sharkey's Recruiting Firm |
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| Job Title: |
Customer Services/Call Center |
| Job Category: |
Customer Service |
| Job Location: |
Garden Grove - CA California - USA |
| Job Ref. Number for your records: |
777745 |
| Job Description: |
Location:
Garden Grove, CA
Job Categories:
Customer Service and Call Center
Job Type:
Direct Hire (1 opening)
Pay Rate:
15 to 20 USD per Year
Posted:
4-Feb-08
Starts:
ASAP
Job Description
About the Company
The Company located in Garden Grove provides specialized industries with task-specific wheels and casters for both OEM and replacement casters to a wide spectrum of industries.
Job Overview
Serves customers by providing product information, selling to existing customer base and resolving product problems. Successful individual must have a history of success in inside customer service, have a good work ethic and possess excellent problem solving skills.
Duties
* Attracts potential customers by answering product and service questions; suggesting information about other products and services.
* Opens customer accounts by recording account information.
* Maintains customer records by updating account information.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial accounts by processing customer adjustments.
* Recommends potential products or services to management by collecting customer information and analyzing customer needs.
* Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Good Computer Skills, Excellent Organizational Skills
Benefits
In addition to an excellent pay, the company offers a comprehensive benefit package that includes 401K with Matching 401K, Medical, Dental and Prescription Drug Coverage, Life and Vision Insurance, Paid Holidays and Paid Vacation.
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| Skills Required: |
1-5years exp in customer service |
| Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
20000 USD
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| Posting Date: |
Feb 05 2008 |
| Education level required: |
High School
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| Experience (in years): |
1 to 2 Years |
| Company: |
Sharkey's Recruiting Firm |
| Contact Name: |
Sharkey's Recruiting Firm |
| Preferred Method of Contact: |
No Preference |
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