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| Company: |
Southland Credit Union |
|
| Job Title: |
Branch Service Representative |
| Employment Category: |
Banking |
| Job Location: |
Downey - CA California - USA |
| Job Description: |
Role:
To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people.
Major Duties and Responsibilities:
70% Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
10% Identifies cross-sell opportunities and cross-sells services to members.
5% Performs other related duties as assigned.
5% Maintains member account information on computer system.
5% Assures that appropriate records are maintained and required reports are prepared.
5% Acts as liaison between members and various organizations and departments.
Expectations:
1. To provide accurate, courteous, friendly, timely and professional service to all members.
2. To assist members waiting in the lobby within five minutes.
3. To respond to all correspondence within one day.
4. To answer telephone within three rings.
5. To wait on an average of 150 members per month.
6. To respond to all telephone messages within two hours.
7. To process member transactions with zero errors.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. |
Skills Required:: |
Knowledge and Skills:
Experience: Up to six months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals)
becomes necessary.
Other Skills: Able to operate a 10-key calculator, typewriter, and computer keyboard.
|
Language Requirements: |
English-Very Good
|
| Employment Type: |
Full TimePart Time
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| Yearly Salary: |
Unspecified
|
| Posting Date: |
Feb 07 2008 |
| Education level required: |
Unspecified
|
| Experience in years: |
Less than 1 Year |
| Job also available in: |
Los Alamitos, California |
| Company: |
Southland Credit Union |
| Contact Name: |
Southland Credit Union |
| Contact Fax: |
562-596-4748 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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Employers:7793 |
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