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| Company: |
Select Appointments (M) Sdn Bhd |
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| Job Title: |
Service Desk Analyst's |
| Job Category: |
Lab/Laboratory Technician |
| Job Location: |
Cyberjaya - Malaysia |
| Job Ref. Number for your records: |
111 |
| Job Description: |
• To provide technical assistance to end users through phone/emails
• To diagnose and troubleshoot desktop problems over the phone and remote control tools
• To accurately log problems into Service Desk system
• To resolve incidents on first call
• To escalate problems to 2nd level support group when required
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| Skills Required: |
• Diploma or Bachelor Degree in IT / Computer Science
• Excellent communication skills in spoken and written English
• Minimum 1 year working experience in IT industry
• Minimum 1 year working experience in a multinational Helpdesk environment
• Must posses good experience and strong in problem solving skills
• Proficient in PC hardware, software (Windows OS) and network troubleshooting
• Proficient in Microsoft applications used on Win2K, Win XP platform
• Familiar with multilingual Windows XP version and Lotus Notes
• Must have the ability to resolve incidents on first call
• Able to work well in a team
• Willing to work in a multilingual Global Service Desk
• Willing to work on shift (ie UK business hours)
• Willing to work on 24x7 shift
• Willing to work in Cyberjaya
• Willing to work during Malaysian Public Holidays
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| Language Requirements: |
English-Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Feb 18 2008 |
| Education level required: |
College
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| Experience (in years): |
No experience |
| Company: |
Select Appointments (M) Sdn Bhd |
| Contact Name: |
Select Appointments (M) Sdn Bhd |
| Contact Phone: |
014 6648627 |
| Preferred Method of Contact: |
No Preference |
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