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| Company: |
eHire (Singapore) |
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| Job Title: |
Customer Services Engineer |
| Employment Category: |
Computer |
| Job Location: |
Alpharetta - GA Georgia - USA |
| Job Reference Number: |
1203 |
| Job Description: |
Company Description: provides risk and compliance solutions to financial institutions and government agencies all over the world.
Their ideal candidate is a mid-level (Tier 2 or 3) Applications Support Analyst that has supported proprietary applications. Knowledge of SQL and Unix required.
Compensation: $65-70K.
Job Description
- Provide technical and business services, for all products, to customer and partners
- Working with other departments to assist with the successful completion of customer projects
- Act as a customer advocate post project acceptance
- Customer interaction will be both through the Front Office and directly with customers.
- excellent customer handling skills
- Good technical, problem solving, and organizational skills
- Ability to multi-task and thrive in a diverse and fast-paced environment while processing information from different levels of the company
- Excellent verbal and written communication skills are a must
- Experience in the banking / financial industry and ability to understand banking business concepts are a plus.
Essential Responsibilities:
- Delivery of appropriate solutions to issues from customers (via change requests, hot-fixes, maintenance releases, and work-arounds) within agreed or contracted service levels
- Keeping interested parties informed of the progress and status of open issues
- Dealing with pressured, highly complex, and often sensitive situations while maintaining commercial focus
- Represent the best interests of the customer internally
- Communication of potential difficulties with task completion to direct and indirect management
- Keeping recording mechanisms updated in a timely and appropriate manner
- Feed back potential product and configuration issues
- Advise and assist with:
Definition of technical strategy
Mentoring, advising and coaching other members of the team
Promoting the department internally and externally and especially with external communications as competent, professional and customer focused
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Skills Required:: |
Required Skills:
Bachelors degree (or related experience) in an appropriate discipline
Strong customer handling experience
Experience with change impact / risk management
Strong technical understanding, together with the ability to work closely and cooperatively within the engineering team and with other members
Ability to work independently with minimal instruction and interface with the other members (technical and non-technical) for clarifications
Ability to manage and drive issue resolution from start to finish
Experience of software architectures and programming languages
Large scale enterprise systems with large database component
3-tier architecture
SQL (preferably Oracle or DB2)
DB Admin issues (tuning, backup, etc.)
Range of operating systems (preferably on Unix platforms) desirable
XML, Java
Other Skills / Experience
Working within a customer-facing support team
Working to defined processes
Post-development life cycle, with high availability enterprise scale systems
Change control / management |
Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
65000 USD
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| Posting Date: |
Mar 24 2008 |
| Education level required: |
Bachelor
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| Experience in years: |
3 to 5 Years |
| Company: |
eHire (Singapore) |
| Contact Name: |
eHire (Singapore) |
| Contact Phone: |
212-736-9544 |
| Preferred Method of Contact: |
No Preference |
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