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| Company: |
Firstsource LLC |
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| Job Title: |
Bi-Lingual Customer Service Reps |
| Job Category: |
Customer Service |
| Job Location: |
Reno - NV Nevada - USA |
| Job Description: |
Open Position Posting
Posting Date: 8/24/07
Job Description
Escalations Unit Customer Service Representative
CompuCredit, a fast-growing competitor in the credit card industry and Ranked #1 by the AJC for Atlanta Companies, has an immediate opening for several experienced Customer Service Representatives in our Reno, NV Escalations center.
Main Responsibilities:
• The Escalations Unit CSR’s main responsibility is to handle escalated calls from our vendor call centers, with a specific emphasis placed on Customer Service. This includes, but is not limited to: educating our vendor representatives on the appropriate way to handle cardholder situations, selling cardholders on keeping their accounts open, diffusing call situations with irate cardholders, handling calls during conversions and new product launches, resolution of vendor and cardholder inquiries, and overall account servicing that cannot be handled by our vendor call centers.
• Proficiency when using our 3 different applications to support customer calls. Current systems include TSYS, PEGA, and FDR.
• Use of effective and professional verbal communication skills when responding to telephone inquiries from both our vendor Representatives and our cardholders.
• Participation in regular Training and Quality feedback sessions as required.
• Handles mail batches, projects, etc. As required between ACD calls
Required Skills:
• Excellent verbal communication skills
• 2 +years of Customer Service experience
• PC experience
• Ability to type 30 + words per minute
• Strong organizational skills
• Ability to deal with difficult situations in an effective and professional manner
• Ability to handle constant change (i.E., new product launches, conversions, etc.)
• Sales experience is a plus
Additional Information
• Hours of operation Monday – Sunday 6am-10pm
• Morning and Evening shifts available
• Work schedules dependent on business needs; need to be flexible to operating hours
• Escalation Unit CSR's are measured on call volumes handled, talk time, Quality Assurance, policy and procedures adherence, professionalism, attendance, etc.
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| Skills Required: |
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| Language Requirements: |
English-Very GoodSpanish-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
19000 USD
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| Posting Date: |
Apr 03 2008 |
| Education level required: |
High School
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| Experience (in years): |
1 to 2 Years |
| Company: |
Firstsource LLC |
| Contact Name: |
Firstsource LLC |
| Contact Phone: |
775-336-1953 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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