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| Company: |
Smith Hanley |
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| Job Title: |
Customer Analysis Manager |
| Employment Category: |
Retail |
| Job Location: |
San Francisco - CA California - USA |
| Job Reference Number: |
SHCTX3020669 |
| Job Description: |
. Manager, Customer Analysis
Description
This position supports CRM and the online business with customer reporting analysis and insight generation. We are seeking a highly-motivated & experienced statistician and leader for our growing analytics team. This is a management level position and the individual will supervise and lead others. Specific responsibilities include:
• Analyzing customer data to generate customer behavior insights and identify business opportunities. For example:
• Design and analyze marketing tests to inform email and postal campaign & marketing strategies.
• Support Credit Card business with customer reporting and ad-hoc analysis
• Provide customer analysis for online brands to measure performance and inform strategies.
• Creatively identifying new uses of customer data to improve decision-making. Taking initiative to spearhead new analytical projects.
• Collaborating with business partners to understand the business problems, structuring the analysis to answer the question, and presenting the results and recommendations.
• Mentoring other members of analytics team in SAS and statistical analysis
• Developing and producing standard reporting and analysis on customer base, credit card performance, and campaigning
• Automating reporting structures where possible to support wider use of customer information in marketing
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Skills Required:: |
Qualifications
• Excellent statistical, analytical, and problem-solving skills
• Creativity in use of analytics to answer business questions
• Excellent written and verbal communication skills & ability to explain complex analysis and concepts
• Detail oriented and meticulous
• High-energy & takes initiative
• Experience with Design of Experiments and predictive modeling
• 8+ years experience in marketing analytics, including team leadership
• 3-5 years of SAS experience, working with large databases
• Experience in CRM or Direct Marketing or desire to
• Database experience with tools such as SQL or Access desirable
• Graduate degree in Statistics, Mathematics, or quantitative discipline
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Language Requirements: |
English-Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
110000 USD
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| Posting Date: |
Apr 08 2008 |
| Education level required: |
Masters
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| Experience in years: |
3 to 5 Years |
| Company: |
Smith Hanley |
| Contact Name: |
Smith Hanley |
| Contact Phone: |
281-676-2216 |
| Contact Fax: |
866-806-0773 |
| Preferred Method of Contact: |
No Preference |
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