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| Company: |
California Public Utilities Commission |
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| Job Title: |
Consumer Affairs Respresentative's |
| Employment Category: |
Customer Service |
| Job Location: |
San Francisco - CA California - USA |
| Job Description: |
The California Public Utilities Commission (CPUC) regulates privately owned telecommunications, electric, natural gas, water, railroad, rail transit, and passenger transportation companies. We are responsible for ensuring that customers have safe, reliable utility service at reasonable rates, protecting against fraud, and promoting the health of California's economy.
The CPUC is actively recruiting Consumer Affairs Respresentatives. A Consumer Affairs Representative (CAR) performs varied technical work in independently resolving consumer complaints against utility and transportation companies. The Consumer Affairs Representative receives, investigates, and resolves informal customer complaints of utility billing, service, tariffs, or application of rules against utility or transportation companies; answers inquiries from the public on transportation rates and services; gathers information regarding complaints; and performs other related work. The salary range is $3325 to $4445/month depending on qualifications.
We offer excellent benefits, including medical and dental insurance and vision care, 14 paid holidays per year, a leave plan, deferred compensation plans (401k and /or 457), a retirement plan, transit subsidy of up to $65 per month, employee assistance program, on-site child care, optional group legal services plan, optional long-term disability plan, and flexible schedule and telecommuting opportunities.
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Skills Required:: |
Applicants must have either I)
One year of experience in the California state service performing duties of a class with a level of responsibility equivalent to that of a Program Technician III, involving substantial contact with the general public in investigating, resolving and/or adjusting consumer complaints.
Or II
Three years of experience with primary responsibility for investigating and resolving or adjusting consumer complaints. (Experience in the California state service applied toward this requirement must be performing the duties of a class at a level of responsibility equivalent to that of a Program Technician III.)
Additional Desirable Qualifications:
• Bilingual, such as Spanish, Cantonese, Mandarin or Tagalog.
• Knowledge of the California Public Utilities Code and the Rules and Orders of the Public Utilities Commission.
• Utility or transportation terminology in tariffs.
• Activities and consumer information available from other agencies providing utility-related services.
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Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
53340 USD
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| Posting Date: |
Apr 15 2008 |
| Education level required: |
Unspecified
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| Experience in years: |
No experience |
| Company: |
California Public Utilities Commission |
| Contact Name: |
California Public Utilities Commission |
| Contact Phone: |
8666523977 |
| Contact Fax: |
4157031737 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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