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| Company: |
European Resources Ltd. |
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| Job Title: |
German Passenger Sales/Service Representative |
| Job Category: |
Customer Service |
| Job Location: |
Manchester - England - UK England |
| Job Ref. Number for your records: |
0703-5SG |
| Job Description: |
German Passenger Sales and Service Agent
Permanent position - Full time - 37.5 hours per week - Shift Work Required
Location: Manchester
Salary:
£15,500 - £16,000
£13,100 per year + language allowance £900 per year + meal allowance £480
In addition to the above you will receive shift pay - Shifts 7.5hrs between hrs of 7:30am & 10:30 Mon - Sun, working 2 weekends in 4 (approx £1000 - £1500 per year depending on shifts worked) and 1 week bonus (Full one week bonus approx. £229).
Job Accountabilities:
Sales and Customer Service
Quote and sell airfares from the airline reservation system using the in-house quotation system
Change reservations and actively cross sell flights where services are full or unavailable.
Where applicable, offer and sell ancillaries to include Hotels, car hire and tours.
Convert calls in to direct sales and constantly look for sales opportunities when servicing calls.
Offer all special products, promotions, and offers at all times.
Ensure a high standard of customer service is maintained at all times by identifying the caller's needs and offering the appropriate products and services.
Remind passengers of the legal requirements covering their journey and ensure all passports, visa and health issued are explained and fully covered.
Offer passengers special services and where applicable book special meal, wheelchair requests and seating.
The training for the above position is 4 weeks.
Other benefits include the following: Concessional travel benefits for employee and eligible relatives (after successful completion of probation period) Voluntary and contributory pension scheme (3 month waiting period) Participation in the Company's Group Profit Share Scheme (a qualifying period applies) Quarterly Performance Bonus (after successful completion of probation period)
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| Skills Required: |
Previous experience within a Customer Service role.
Excellent telephone manner
Previous Travel and Call Centre experience is desirable but not essential.
Must be fluent in English and German
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| Language Requirements: |
English-Very GoodGerman-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
15500 GBP
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| Posting Date: |
Apr 29 2008 |
| Education level required: |
Unspecified
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| Experience (in years): |
1 to 2 Years |
| Company: |
European Resources Ltd. |
| Contact Name: |
European Resources Ltd. |
| Contact Phone: |
0131 555 0284 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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| Jobseekers:74399 |
CVs:68494 |
Employers:8480 |
Jobs:19213 |
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Language:english |
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