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| Company: |
Sharkey's Recruiting Firm |
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| Job Title: |
Customer Support Representative |
| Job Category: |
Customer Service |
| Job Location: |
NY New York - USA |
| Job Ref. Number for your records: |
NY CITY |
| Job Description: |
, a cutting edge fast growing online recruiting marketplace, is looking for individuals hungry for success. has a vast market opportunity in a $30 Billion domestic industry.
Responsibilities:
- Receive all incoming support questions and issues that arise with customers utilizing our web-based recruiting service. Identify, investigate and provide solutions to address their needs.
- Assist customers with web-based application and end-user issues(common questions typically involve site functionality and problems recruiters and employers have regarding communications with each other)
- Communicate with customers primarily via phone and email.
- Handle and process incoming "support cases" utilizing FogBugz tracking system
- Support the Recruiter Sales Team efforts
- Assist with the screening, scheduling and activation process for all new recruiters joining the marketplace
- Run reports and analyze data for e-mail blasts, calls and imports
- Maintain and update SalesForce data management system
- Develop knowledge base and expertise in site functionality, common issues and appropriate solutions
- Manage support process to identify, log, track, and address issues
- Work closely with the Business Development, Product Development and Sales Teams to provide optimal customer support
- Develop and initiate communications between and customer base to improve individual user and overall marketplace performance
Requirements:
- Achievement oriented individual with passion to continuously excel
- Strong verbal and written communication skills
- Great with people on the phone
- Prior experience in customer support, recruiting field, and/or B2B account management (previous call center experience a plus)
- Internet savvy and analytical oriented with good computer skills
- Self motivated, team oriented and success driven
- Customer focused individual who enjoys interacting with people
- Flexible and adaptable with the ever changing marketplace
- Problem solver adept at finding creative solutions
- High energy and takes pride in providing excellent service
- Well organized, detailed and disciplined with excellent follow through abilities
- Must be willing to take initiative and also take direction well
- Excellent listening skills and multi-tasking
Compensation:
- Base salary and bonus on performance
- Top performers rewarded with opportunity for advancement, additional bonus and equity options in the company
- Company offers full health care benefits & a fun, dynamic working environment
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| Skills Required: |
Benefits - Full
Commission Compensation - No
Bonus Eligible - Yes
Overtime Eligible - No
Relocation Assistance Available - No
Interview Travel Reimbursed - No
The Ideal Candidate 1+ to 2 years of experience
Management Experience Required - No
Minimum Education - Associate's Degree
Willingness to Travel - Never
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| Language Requirements: |
English-Very Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
100000 USD
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| Posting Date: |
May 08 2008 |
| Education level required: |
College
|
| Experience (in years): |
1 to 2 Years |
| Company: |
Sharkey's Recruiting Firm |
| Contact Name: |
Sharkey's Recruiting Firm |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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| Jobseekers:69762 |
CVs:64614 |
Employers:8485 |
Jobs:19080 |
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Language:english |
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