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| Company: |
Recruitspain |
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| Job Title: |
Network Operations Centre Operator |
| Job category: |
Information Technology |
| Job Location: |
Gibraltar - Gibraltar |
| Job Reference Number: |
Network Operations Centre Operator |
| Job Description: |
Our client is searching for a Network Operations Centre Operator
The Role:
Major Duties And Responsibilities
Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
Be the Focal Hub (SPOC) driving fault resolution in the Business
Pro-active monitoring of network devices, servers, systems and applications
Analyse and evaluate data to resolve faults swiftly and precisely
Recognise issues and initiate Escalation procedures ensuring SLAs are kept
Co-ordination and logging of incidents and problems through full life cycle
Ensure proper handover is carried out with oncoming shift
Conform to corporate and departmental standards regarding all processes including change, release and capacity management
Provide root cause outage and statistical analysis reporting
Interact with group technical teams and third parties to assist with fault resolution
Develop policies and procedural documentation for the department ensuring they are always current
Share knowledge and experience with colleagues
The Person:
Major Duties And Responsibilities
Required to work shifts patterns (up to 12 hour) within a 24/7 Operations Centre environment
Be the Focal Hub (SPOC) driving fault resolution in the Business
Pro-active monitoring of network devices, servers, systems and applications
Analyse and evaluate data to resolve faults swiftly and precisely
Recognise issues and initiate Escalation procedures ensuring SLAs are kept
Co-ordination and logging of incidents and problems through full life cycle
Ensure proper handover is carried out with oncoming shift
Conform to corporate and departmental standards regarding all processes including change, release and capacity management
Provide root cause outage and statistical analysis reporting
Interact with group technical teams and third parties to assist with fault resolution
Develop policies and procedural documentation for the department ensuring they are always current
Share knowledge and experience with colleagues
Work flexibly to facilitate changes to shift patterns and work schedules
Qualifications, Experience And Competencies
Essential
2+ years proven relevant technical experience in the following: -
O Networking (Routing/Switching) experience
O Windows/Linux/Solaris
O F5 Loadbalancers
O VPN and Firewall Technology
O Script/programming experience (Perl, or C/C++, Java, SQL, http, xml etc)
O Heat/Remedy or similar Incident Management System
O Experience with SOE desktop build, deployment and support
Business / Technical Analysis skills
NOC/Helpdesk/IT technical support experience 2nd/3rd line
Excellent Customer focus
Sound multi platform experience and good knowledge of web-based applications
Programming and Scripting experience
High Availability Data Centre configurations (SAN/Server Farms etc)
Desirable
2+ years experience in Networking and Security and/or System and Application, preferably within a high volume financial transaction or ISP environment.
Knowledge of ORACLE/PostgreSQL/Sybase/MS-SQL Server
ICND/CCNA/Network +
Project Management experience
Documentation / process writing skills and the ability to maintain accurate records
Salary is £30k
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Skills Required:: |
great |
Language Requirements: |
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| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-07-02 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Recruitspain |
| Contact Name: |
Recruitspain |
| Contact Phone: |
0034952667986 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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