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| Company: |
Dambusters Recruitment |
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| Job Title: |
Technical Support Helpdesk Analyst |
| Employment Category: |
Information Technology |
| Job Location: |
Cork - Ireland |
| Job Reference Number: |
Technical Support Helpdesk Analyst |
| Job Description: |
Summary
The helpdesk analyst is the first point of contact for client partners who wish to raise a support query in EMEA. The successful candidate will require the ability to think on their feet, have an outgoing and friendly personality and a desire to expand their skill set.
Responsibilities
· Log and process support queries and distribute them among the team
· Act as first point of contact for the team through phone, email and web requests.
· Effectively interact with other members of the team to provide solutions to customer service and minor technical issues
· Study trends in incoming cases in search of hot issues and report these issues to management
· Maintain and monitor our Partners’ contact information within our database
· Help and redirect end-user customers who seek support
· Bring any unusual customer problems or incidents to the attention of management
Requirements
· Fluency in English, Italian and one of the following: French or Spanish
· Effective communicator with positive and friendly personality
· Ability to act on own initiative and take responsibility as required
· A team player comfortable in a busy, fast-moving office environment
· Motivated person with a desire to develop their career in a growing company
· Strong PC skills including Windows OS, Word, Excel and Outlook
Qualification/Education/Experience
· Previous experience in a strongly customer focused role
· Preferably professional experience in an IT environment
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Skills Required:: |
· Fluency in English, Italian and one of the following: French or Spanish
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Language Requirements: |
English-Very GoodFrench-GoodSpanish-GoodOther Languages: italian
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Aug 04 2008 |
| Education level required: |
College
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| Experience in years: |
1 to 2 Years |
| Company: |
Dambusters Recruitment |
| Contact Name: |
Dambusters Recruitment |
| Contact Phone: |
0031(0)20 403 7479 |
| Preferred Method of Contact: |
E-mail via Apply Online Box |
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