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| Company: |
Q2 Executive Search |
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| Job Title: |
Customer Service Manager |
| Job category: |
Customer Service |
| Job Location: |
Makati - Philippines |
| Job Description: |
- Must be a college graduate, Engineering course is a plus.
- CISCO certification is an advantage.
- Working knowledge on Data and IP Services.
- At least 5 years of work experience in a managerial capacity.
- Handles at least 50 people in current/most recent employment.
- Must have the ability to implement approaches in gathering information from customer inbound interactions and outbound campaigns to understand needs and influences business decisions affecting customer products/package development, customer acquisition process and retention programs.
- Must have the ability to recommend actions to mitigate business risks at the call center for data and internet customers.
- Must have the ability to recommend financial policies, systems and processes that will help meet service level targets.
- No need for good English language skills.
- Must be a Filipino citizen or has the right documentation and paperwork to work in Makati city, Philippines. |
Skills Required:: |
- Excellent managing skills.
- Excellent paterning, decision making, strategic thinking.
- Excellent communication and interpersonal skills.
- Customer-focused and customer-driven. |
Language Requirements: |
English-A littleOther: Tagalog |
| Employment Type: |
Full Time |
| Yearly Salary: |
2300 USD |
| Posting Date: |
2008-09-01 |
| Level of Education: |
College |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Q2 Executive Search |
| Contact Name: |
Q2 Executive Search |
| Contact Phone: |
0920-9534795 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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