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| Company: |
Marriott International Hotel and Resorts |
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| Job Title: |
Front Desk Manager |
| Employment Category: |
Hospitality |
| Job Location: |
Chicago - IL Illinois - USA |
| Job Reference Number: |
542626 |
| Job Description: |
Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department.
Candidate Profile Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Knowledge -
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. -
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. -
Reading Comprehension - Understanding written sentences and paragraphs in work related documents. -
Writing - Communicating effectively in writing as appropriate for the needs of the audience. -
Job Specific Computer Skills - Using computer hardware and software specific to job (e.G., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). - Basic Computer Skills - Using basic computer hardware and software (e.G., personal computers, word processing software, Internet browsers, etc.). - Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. - Mathematics - Using mathematics to solve problems. Management Competencies - Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. - Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. -
EOE M/F/D/V |
Skills Required:: |
Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department. Candidate Profile Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Skills and Knowledge - Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. - Reading Comprehension - Understanding written sentences and paragraphs in work related documents. - Writing - Communicating effectively in writing as appropriate for the needs of the audience. - Job Specific Computer Skills - Using computer hardware and software specific to job (e.G., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). - Basic Computer Skills - Using basic computer hardware and software (e.G., personal computers, word processing software, Internet browsers, etc.). - Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly. - Mathematics - Using mathematics to solve problems. Management Competencies - Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment. - Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives. - Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment. - Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one`s intentions and those of the organization. - Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. - Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers` needs. - High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks. - Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently. - Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions. EOE M/F/D/V |
Language Requirements: |
English-Very GoodSpanish-Good
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| Employment Type: |
Full Time
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| Yearly Salary: |
Unspecified
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| Posting Date: |
Oct 06 2008 |
| Education level required: |
Unspecified
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| Experience in years: |
No experience |
| Company: |
Marriott International Hotel and Resorts |
| Contact Name: |
Marriott International Hotel and Resorts |
| Preferred Method of Contact: |
No Preference |
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