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| Company: |
Regus |
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| Job Title: |
Customer service representative |
| Job category: |
Hospitality |
| Job Location: |
Dakar - Senegal |
| Job Description: |
Reporting to the Operations Manager, the Customer Service Representative is responsible for:
- Delivering Regus Customer Service Standards to all Regus Clients
- Acting as point of contact for all internal client requests
- Meet, greet and take client calls to Regus Standards
- Up sell Regus Products and Services
- Ensure Centre Facilities are clean and to Regus standards at all times
- Ensure clients requirements are met
- Order catering from suppliers and delivering to clients
- Provide secretarial and concierge services to clients
- Deal with post; outgoing mail and faxes for clients
- Take bookings for meeting rooms from clients
- Ensure meetings rooms are set up with correct equipment
- Ensure all billing information captured correctly, and produce client invoices
- Liaise with clients for all telecom and IT requests
- Report faults and maintenance issues.
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Skills Required:: |
- First customer service experience in a busy environment
- Good team spirit
- Good knowledge of english
- Good knowledge of Office
- Excellent time management
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Language Requirements: |
English-Very GoodFrench-Very Good |
| Employment Type: |
ContractFull Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-10-27 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Regus |
| Contact Name: |
Regus |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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