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| Company: |
Drake International |
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| Job Title: |
Customer Service/Technical Support Representative |
| Job category: |
Customer Service |
| Job Location: |
Makati - Philippines |
| Job Description: |
Csr/Tsr/OM/QA & other
Requirements:
Candidate must be at least 2 years in college
Good English Communication Skills
Call Center/BPO experience is preferred but not required
Must be willing to work on graveyard/shifting schedules
Applicants must be willing to work either in Makati, Quezon City or Ortigas
Fresh graduates/Entry level applicants are encouraged to apply
Accepts those with less than 2 years in college with atleast 6 months of work experience in customer service, not necessarily call center
Has experience in hardware/software support (for TSRs)
Competitive Compensation Package for successful applicants
For Walk-in Applicants
You can visit us at:
18th floor Trident Tower
312 Sen. Gil Puyat Avenue,
Makati City
(we`re located at the back of RCBC Plaza, infront of BIR Makati.
The green building between Planters Bank and One Central)
Contact Information:
753 15 22 - 24
753 24 90 - 93
Look for ANA
Recruitment Process:
- From Monday-Fridays (9am-5pm)
- Bring one (1) updated copy of your resume and a valid ID
Other Positions Available:
Operations Director
Has lead a workforce of 300+ agents under CSR and/or TSR program
For 1 year, must have experience in budget creation and accountability.
Operations Manager
Has lead 200+ agents in a CSR or TSR program for 1 year; with budgetary accountability.
Workforce Management Analyst
At least 2 years of experience within the Call Center Workforce
Management environment and working knowledge in Erlang formula
Financial Reporting Supervisor
Cpa, 4 years relevant experience in a service industry preferably
Call Center or CMS, Good technical understanding of Ifrs
Six Sigma Professional
5 years of experience, Strong background in statistics, Six Sigma Green Belt Certified, experience in conducting Six Sigma Training, leading and mentoring Six Sigma projects
Data Network Specialists
2 years experience in Data Networking; Strong background in Lan & Wan; Ccna or equivalent work exposure in handling network equipment such as CISCO routers/switches etc.
Voice Network Specialist
1-4 years experience with Avaya Pabx systems with extensive background on vectoring, programming, Vector Directory Number, installation, troubleshooting
Bilingual Quality Assurance Specialist
Spanish+English, at least 6 months experience as QA Specialist or 1 year experience as CSR/TSR , excellent written and oral command of required languages.
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Language Requirements: |
English-GoodOther: Spanish - for Bilingual QA |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-11-02 |
| Level of Education: |
College |
| Years of Work Experience: |
No experience |
| Company: |
Drake International |
| Contact Name: |
Drake International |
| Contact Phone: |
02-7531522 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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