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| Company: |
ESFABjobs |
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| Job Title: |
Spanish Technical Support Agent |
| Job category: |
Customer Service |
| Job Location: |
Dublin - Ireland |
| Job Reference Number: |
ESFABjobs/spanish |
| Job Description: |
Location: Dublin - Ireland
Salary: ca 21k/euro + Relocation Package
Relocation Package: Flight ticket to Ireland + 3 weeks B & B accommodation
€40 Blanchardstown gift voucher each week for three weeks
Language Skills:
!!!!Native Spanish with fluent Portuguese + fluent English!!!
Purpose: To support our European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on ‘accuracy of solution’ and quality of service to the customer. Assist in the sale and promotion of Us Labs product range to end user customers
Reporting to: Technical Support Team Leader
Responsibilities:
Responsibilities associated with this role include, but are not limited to the following:
· Troubleshooting customer queries and requests, utilising an eService suite of support options (e-mail and phone), thus ensuring the ultimate customer experience.
· Utilising own initiative to provide a professional service to our customers by ensuring that a problem is pursued from initial contact to final resolution, in accordance with guidelines and procedures
· Provide content to the knowledgebase system on a regular basis
· Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis
· Develop technical expertise utilising all our tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications
· Actively promote and sell our Products to end-users
kills / Knowledge / Experience
· Professional customer focus for both internal and external customers
· Cheerful personality with excellent interpersonal skills
· Capable of working both on own initiative and as part of a multilingual multi-disciplined team
· Flexible and adaptable
· Excellent communication skills both written and verbal
· Strong problem solving and analytical skills
· Effective time management skills
· Excellent telephone skills
· Knowledge of PCs, Hardware and Software and PC/Mac Operating systems
· Knowledge of MS Office and Lotus Notes and Internet would be advantageous.
· Fluency in one of the following German, French (plus one other European language) and English is priority .
· A relevant technical qualification and previous sales experience is desirable
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Skills Required:: |
Native Spanish with fluent Portuguese + fluent English |
Language Requirements: |
English-Very GoodSpanish-Very GoodOther: Portuguese |
| Employment Type: |
Full Time |
| Yearly Salary: |
21000 Euro |
| Posting Date: |
2008-10-30 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
ESFABjobs |
| Contact Name: |
ESFABjobs |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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