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| Company: |
Adecco Ireland Ltd |
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| Job Title: |
Spanish & Italian Technical Support Advisor |
| Job category: |
Customer Service |
| Job Location: |
Dublin - Ireland |
| Job Reference Number: |
PC3M0008 |
| Job Description: |
Spanish & Italian Technical Support Advisor
Fluent in Spanish + Italian + English
About our client:
Our client, a major innovative worldwide leader, specializing in PC/Internet digital entertainment products, offers you the great opportunity to join their multilingual team
About the job:
Job purpose
To support all European customers through the provision of a professional service (e-mail and phone) to resolve technical queries and requests, focusing on ‘accuracy of solution’ and quality of service to the customer.
Main responsibilities:
• Troubleshooting customer queries and requests, utilising an eService suite of support options (e-mail and phone), thus ensuring the ultimate customer experience.
• Using your own initiative to provide a professional service to the Company’s customers by ensuring that a problem is pursued from initial contact to final resolution
• Provide content to the Company’s knowledgebase system on a regular basis
• Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis
• Develop your own technical expertise utilising all the Company tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications
Skills required:
• Professional customer focus for both internal and external customers
• Cheerful personality with excellent interpersonal skills
• Capable of working both on own initiative and as part of a multilingual multi-disciplined team
• Flexible and adaptable
• Excellent communication skills both written and verbal
• Strong problem solving and analytical skills
• Some knowledge of PC’s, computer peripherals & PC software
• Knowledge of MS Office and Lotus Notes and Internet would be advantageous.
• A relevant technical qualification is desirable but not essential
• Be fluent in English and Spanish, and with Italian.
Benefits offered:
● Pension
● Health & Life Insurance
● Holidays
● Training
● PRSA
● Canteen
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Skills Required:: |
See Description |
Language Requirements: |
English-Very GoodSpanish-Very GoodOther: Italian |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-12-31 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Adecco Ireland Ltd |
| Contact Name: |
Adecco Ireland Ltd |
| Contact Phone: |
00353 1 633 6606 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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