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| Company: |
Agoda Services Company Limited |
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| Job Title: |
Korean Customer Service Agent |
| Job category: |
Customer Service |
| Job Location: |
Bangkok - Thailand |
| Job Description: |
Roles & Responsibilities:-
• Assist customers with inquiries about their reservations by telephone, e-mail, and online chat in Korean.
• Provide assistance to our Reservations Department by sourcing alternative accommodation when a customer’s first choice is unavailable
• Handle Korean customer complaints quickly and effectively
• Accept multiple chats when required
• Up sell hotels and increase conversions for booking requests
• Able to work under pressure, responsible, self-motivated
• Coordinate with Credit and Reservations Department on a daily basis
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Skills Required:: |
Qualifications & Skills:-
• Minimum 1 year experience in customer service and or travel-related field
• Bachelor’s degree in any field
• Excellent written and spoken Korean with a good command of written and spoken English
• Proficient with Windows, Internet, and Microsoft Office
• Applicants must be Thai or Korean nationals (Male/Female)
• Typing speed: minimum 35 wpm (English)/excess of 50 wpm is a plus
• Able to multi task and have a pleasant phone / writing manner
Personality or Traits:-
• Service minded
• Quick Learner
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Language Requirements: |
English-GoodOther: Korean |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-11-17 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Agoda Services Company Limited |
| Contact Name: |
Agoda Services Company Limited |
| Contact Phone: |
+66 (0)2 625-9208 |
| Contact Fax: |
+66 (0)2 646 1224 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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