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| Company: |
Hirekey Management Consultancy |
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| Job Title: |
Customer Support Engineer |
| Job category: |
Information Technology |
| Job Location: |
Pasig - Philippines |
| Job Description: |
Responsibilities:
•Assume ownership of all customer support incidents that are assigned to you.
•For support incidents assigned to you: Respond to customers, develop Workarounds where appropriate, and Resolve the incidents within the timeframes specified in the SLA.
•Co-operate with other internal parties to obtain or provide additional levels of support in order to Workaround or Resolve customer incidents within the SLA.
•When needed, produce reports to customers detailing the history, progress and resolution of specific support incidents.
•When required, coordinate with external organizations to provide support for third party software or hardware installed at customer sites.
•When required, perform additional duties such as 24x7 remote standby, proactive system monitoring, or on-site customer support
Requirements:
•Candidate must possess Bachelor’s / College Degree in Engineering (Computer / Telecommunication), Computer Science / Information Technology or equivalent.
•Experience in telecom VAS environment is a plus.
•Experienced in network equipment, like Cisco routers, load balancers, switches, firewalls, and RAS.
•Good troubleshooting skills to debug and analyze on applications and systems.
•2 to 3 years of working experience.
•Applicants must be willing to work in Ortigas, Pasig City.
•Must be willing to work on shifting schedule
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Skills Required:: |
Skills:
•Linux, Solaris, Tru64 UNIX Systems and Applications, WAP, MMS, MMSC, SMSC, Internet protocols, SOAP, SMPP, UCP, LAN/WAN networking (TCP, IP routing, IP-VPN), SMTP, HTTP, IMAP, POP, and LDAP
•Red Hat Certification and Cisco Certification or equivalent experience is an advantage
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-11-19 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Hirekey Management Consultancy |
| Contact Name: |
Hirekey Management Consultancy |
| Contact Phone: |
8880560 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
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