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| Company: |
HRSolutions Global Inc. |
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| Job Title: |
Service Desk Generalist |
| Job category: |
HR/Recruitment |
| Job Location: |
Manila - Philippines |
| Job Description: |
Service Desk Generalist
Key responsibilities include, but are not limited to:
Providing first level support
O Answering phone calls
O Web generated incidents
O Responding to voice mails
O Making outbound customer calls
O Ownership and accountability of incidents throughout the ticket life cycle
O Ensure all tickets are properly documented with all troubleshooting procedures
Assist in documenting solutions to resolve customer issue
O Open tickets in Remedy
O Open tickets in Service Request System
Ensure incidents are properly resolved and/or escalated to second level support
Inform management of incidents that have significant business impact
Submit suggestions for process and procedure improvements
Responsible for ensuring a high degree of customer satisfaction
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Skills Required:: |
Required Skills
Qualifications: The following are required unless specifically stated otherwise:
Prefer Bachelor degree in Computer Science or equivalent experience
Prefer minimum 1 year of Call Center experience (Tech Support)
Prefer proficiency with Windows 2K and Microsoft Office Suite products
Dependable and flexible with work schedule
A high degree of personal accountability
Team oriented and diversity sensitive
Possess analytical ability and think outside the box
Well organized and able to manage multiple priorities simultaneously
Proven track record of positive performance reliability
Excellent proficiency in U.S. English
Excellent verbal and written communication skills
Excellent reasoning and troubleshooting skills
Desire and ability to work within a high volume call center environment with high customer service expectations
Strong sense of urgency with the ability to multi-task in a fast-paced environment
Able to learn large amounts of information quickly with high retention
Able to follow instructions as documented and to recommend change as needed
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-11-21 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
1 to 2 Years |
| Job also available in: |
Makati, Taguig |
| Company: |
HRSolutions Global Inc. |
| Contact Name: |
HRSolutions Global Inc. |
| Contact Phone: |
8193351 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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