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| Company: |
Parc PPG |
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| Job Title: |
Danish Technical Support Analyst |
| Job category: |
Information Technology |
| Job Location: |
Limerick - Ireland |
| Job Reference Number: |
567 |
| Job Description: |
My Client is a dynamic, independent Irish company who specialise in providing services to the Technology Market in Europe.
The company operates in a multilingual environment covering all of the main European & Scandinavian languages and is established as a business partner to some of the worlds largest IT manufacturers.
Description:
The position is within our European Contact Centre providing technical support as part of a new contract. The team you will be joining will handle technical & RMA queries on a range of user installable technical products.
The key responsibilities include:
Handling 1st level technical support questions from customers & retail outlets over the phone & through email
Handling queries from the customer base & retail outlets
Logging of all calls in the call logging database.
Managing and responding to open calls from the call logging database and ensuring that all calls have been updated and managed within the required timeframe.
Ensure that you achieve and maintain the highest possible level of technical knowledge including proper product use/application of all hardware and software on the products you will support.
Responding to pre-sales information requests.
Become an expert in different technologies as identified by Contact Centre Management from time to time.
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Skills Required:: |
Education/Experience
Must speak fluent English, Danish and Swedish.
Fluency in a second European language in addition to Swedish and Danish would be an advantage
A general interest and familiarity with Technical products or related disciplines is required.
At Least 6 months experience in a Technical Support or Contact Centre Environment is desirable.
Excellent Customer Service and Administration Skills are a requirement.
A Technical Qualification in IT would be an advantage.
A Qualification in a Contact Centre Discipline would be beneficial
Ability to adapt and be very flexible in the duties you expect to fulfil in your daily approach to work |
Language Requirements: |
English-Very GoodOther: Danish and Swedish |
| Employment Type: |
Contract |
| Yearly Salary: |
20000 Euro |
| Posting Date: |
2008-11-27 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
Less than 1 Year |
| Company: |
Parc PPG |
| Contact Name: |
Parc PPG |
| Contact Phone: |
00353 1 243 7728 |
| Contact Fax: |
00353 1 2437799 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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