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| Company: |
The People Bank Staffing |
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| Job Title: |
Pos Analyst |
| Job category: |
Customer Service |
| Job Location: |
Toronto - Ontario - Canada |
| Job Reference Number: |
1 |
| Job Description: |
Summary:
Responsible to provide total quality service and support to customers and other customer support departments for all products and services.
Work Experience:
One to two years work experience in a bilingual (English/French) Customer Service environment.
Knowledge and Skills: Technical skills:
„X Utilize systems and resources appropriately to accurately and effectively serve the customer.
„X Achieve performance standards as required by the position.
„X Demonstrate knowledge of products and services; and properly utilize escalation procedures.I
nterpersonal skills:
„X Provide excellent customer service to ensure one-call resolution.
„X Act as positive member of the team, demonstrating mutual respect, readiness to assist others, listening and responding with empathy.
„X Embrace corporate values and mission.
Cognitive Skills:
„X Formulate probing questions to identify customer¡¦s needs.
„X Effectively resolve the identified problem to satisfy customer requirements.
„X Interpret customer requirements; recognize symptoms, causes and solution. Follow through as appropriate.
Communication Skills:
„X Communicate fluently in verbal and written English and French. Other languages an asset.
„X Identify and offer value added services to ensure the efficient operation of the customer¡¦s business and to prevent recurring problems which cause customer dissatisfaction.
Attributes Required: „X Flexibility in scheduling required; regular attendance and punctuality is essential, ability to adapt to service requirements in a dynamic environment.
Working Conditions: „X 24 hour, 7 day inbound call center.
„X Modern and open office environment with constant background noise.
„X Quality support required to service merchants in a high volume, high pressure atmosphere.
Contacts: External customers, internal customers, business partners.
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Skills Required:: |
One to two years work experience in a bilingual (English/French) Customer Service environment.
„X Basic knowledge of Windows software desired.
„X Communicate technical information effectively to ensure customer understanding. |
Language Requirements: |
English-Very GoodFrench-Very GoodOther: Mandarine, Cantonese |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2008-11-28 |
| Level of Education: |
High School |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
The People Bank Staffing |
| Contact Name: |
Adrienne Simmons |
| Contact Phone: |
905 470-3111 |
| Contact Fax: |
905 470 - 5822 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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