|
|
| Company: |
DB Recruitment |
|
| Job Title: |
Technical Support Agent |
| Job category: |
Computer |
| Job Location: |
Netherlands |
| Job Reference Number: |
dutch |
| Job Description: |
Responsibilities associated with this role include, but are not limited to the following:
• Troubleshooting customer queries and requests, utilising an eService suite of support options (e-mail and phone), thus ensuring the ultimate customer experience.
• Utilising own initiative to provide a professional service to Creative’s customers by ensuring that a problem is pursued from initial contact to final resolution, in accordance with guidelines and procedures
• Provide content to the knowledgebase system on a regular basis
• Schedule day-to–day responsibilities (phone calls, e-mail, daily/weekly reports etc.) so as to achieve set targets on a consistent basis
• Develop technical expertise utilising all Creative’s tools (Knowledgebase, product testing, further education, in-house training courses) and external sources e.g. internet sources, industry publications
• Actively promote and sell Creative’s Products to end-users
You must Relocate in Dublin(Ireland) |
Skills Required:: |
Skills / Knowledge / Experience
• Professional customer focus for both internal and external customers
• Cheerful personality with excellent interpersonal skills
• Capable of working both on own initiative and as part of a multilingual multi-disciplined team
• Flexible and adaptable
• Excellent communication skills both written and verbal
• Strong problem solving and analytical skills
• Effective time management skills
• Excellent telephone skills
• Knowledge of PCs, Hardware and Software and PC/Mac Operating systems
• Knowledge of MS Office and Lotus Notes and Internet would be advantageous.
• Fluency in one of the following German, French (plus one other European language) and English is priority .
• A relevant technical qualification and previous sales experience is desirable
Technical knowledge a must. |
Language Requirements: |
English-Very GoodOther: Dutch |
| Employment Type: |
Full Time |
| Yearly Salary: |
22000 Euro |
| Posting Date: |
2009-01-09 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
Less than 1 Year |
| Job also available in: |
Ireland,Dublin |
| Company: |
DB Recruitment |
| Contact Name: |
DB Recruitment |
| Contact Phone: |
00353(0)61 748 288 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
|
|
|
