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| Company: |
The BPO Business Solutions |
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| Job Title: |
Operations Manager |
| Job category: |
Customer Service |
| Job Location: |
Quezon City - Philippines |
| Job Description: |
*Implement call center strategies and tactics
*work with the campaign manager to formulate agent and team objectives
*work with the workforce management team to ensure accurate staffing and scheduling
*work with supervisors/team leaders, analyst and support positions to establish and manage priorities
*coordinate with managing director and other managers to monitor budget requirements and compliance
*conduct supervisor/team leade performance reviews and administer rewards
*Provide on the job training and mentoring
*oversee recruiting, hiring and training processes
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Skills Required:: |
excellent leadership skills |
Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-01-25 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
The BPO Business Solutions |
| Contact Name: |
The BPO Business Solutions |
| Contact Phone: |
(632)3857764 |
| Contact Fax: |
(632)4147892 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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