|
|
| Company: |
sagacious software |
|
| Job Title: |
CSR |
| Job category: |
Customer Service |
| Job Location: |
Bangalore - India |
| Job Reference Number: |
002 |
| Job Description: |
• Responsible for handling customer inquires via our customer relations management application
• Clearly documenting customer issues
• Developing and maintaining positive customer relations via in-game chat and through e-mail
• Organizing and executing in-game events with appropriate documentation
• Monitoring game servers to ensure stability and fair game play
• Communicating with Lead GEP to evaluate in-game community satisfaction and customer support issues
• Keeping abreast of community “pulse” and making design and marketing recommendations to drive revenue based on observations
• Representing from the company to the game communities
• Executing and documenting scripted in-game events
• Resolving customer issues in a timely, fun, and professional manner
• Being self managed and completing additional projects as assigned
• At least 1 year experience in a customer service role.
• A desire to provide excellent customer service
• Solid understanding of video games and issues idiosyncratic to the gaming industry
• Ability to work under pressure
• The ability to work under minimal supervision, independently and/or as a member of a team
|
Skills Required:: |
• Familiarity with Windows based computer systems as well as basic knowledge of the Office Suite
• Team player with a positive attitude
• High attention to detail
• Strong sense of urgency in resolving customer concerns
• Excellent written and verbal communication skills
• Ability to work a flexible schedule and overtime hours
Educational Requirements:
• A graduate in any stream |
Language Requirements: |
English-Very GoodOther: Portuguese language |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-01-31 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
sagacious software |
| Contact Name: |
sagacious software |
| Contact Phone: |
080-40927796 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
|
|
|
