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| Company: |
Milestone Technologies |
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| Job Title: |
IT Manager |
| Job category: |
Information Technology |
| Job Location: |
Berlin - Germany |
| Job Description: |
IT Manager
General:
Will be responsible for managing Desktop Support and IT Logistics services for Client and meeting the required SLA s. This resource will be a Senior Level Manager with a proven track record of successfully managing all of the services described in this SOW. The responsibilities of this position are as follows:
Duties and Responsibilities:
Milestone will manage all Desktop Support Services and IT Logistics through a Team of onsite resources structured to optimize performance and produce the best results allowing Client to focus on its core competencies of producing. Milestone will manage services, resources and meet Client Business SLA*s through the leadership of a highly skilled and very experienced Manager Reporting to this Manager will be Technicians (this may grow as Client grows) consisting of Level 1 Help Desk, Level 2 Desktop Support and after hours Night & Weekend Technicians.
The Manager will report to both Client as well as, Director of Operations for Milestone Technologies.
Milestones responsibilities of managing the ongoing Desktop Support Services include the following at a high level:
Management of all Client Business SLA*s
Customer Service Levels
Help Desk Application
Intranet
Tools
Run Book
Client Business Perception of the Department
Knowledge Base
End User Communication
Asset Management
Staff Management
End user Training
Executive Support
Metrics Reporting
Documentation
SOX Compliancy
End User Documentation
Reporting Dashboard
All Desktop IT Processes
Vendor Management
Create a Scalable Support Model to Support Clients Growth
Manage Image Standardization
Knowledge, Skills, and Abilities:
Develop reporting metric and present to client
Knowledge of Helpdesk/desktop best practices (ITIL, ITSM)
Proven track record of building both regional and global high performance Helpdesk, Desktop, support teams
Ability to provide assess and make recommendation for process improvements
Ability to establish priorities, work independently, and proceed with objectives without supervision
Expertise with Help Desk software. (i.e. Remedy, Scopus, TrackIT, etc)
Excellent verbal, written and communication skills
Credentials and Experience:
Minimum Associates degree or equivalent experience
Minimum of 5 + years experience with Helpdesk and Desktop support management
Ability to work in fast paced dynamic environment
Fluent in German and English preferred
To apply, send resume (English format) and salary requirements
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Skills Required:: |
Management, supervise, desktop support, helpdesk, customer service, |
Language Requirements: |
English-Very GoodGerman-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-03-03 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Milestone Technologies |
| Contact Name: |
Milestone Technologies |
| Contact Phone: |
510-651-2454 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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